Senior Human Resources Associate, Shared Service Centre

This is a fully remote position, open to applicants in India.

📋 Description

• Assist with employee lifecycle activities such as onboarding, data management, visa renewals, transfers, and offboarding.

• Draft HR documentation, which includes employment contracts, amendments, policies, benefits enrollment documents, onboarding guides, employment certificates, and termination certifications.

• Organize and manage employee records in G-P’s proprietary platform.

• Oversee customer and professional personal data while processing HR activity forms.

• Administer benefits and collaborate with brokers and insurers for benefits enrollment.

• Provide payroll data, such as time and expense information, to the payroll team and local payroll provider.

• Conduct audits and data-change checks to ensure payments are accurate and timely.

• Engage in the continuous improvement of HR processes while maintaining SOPs and policies.

• Communicate with professionals and customers to clarify and resolve inquiries and concerns.

• Adhere to established SLAs and SOPs to guarantee service excellence.

• Coordinate with partners and vendors, including insurance, local service, payroll, and pension providers.

• Act as the primary point of contact during onboarding and offboarding processes.

⛳️ Requirements

• 2-5 years of experience in HR operations (experience in Shared Services is preferable).

• Comprehensive understanding of HR procedures and policies.

• Experience in a Shared Services environment.

• Strong practical experience managing onboarding processes throughout the Americas region.

• Previous experience with Canada, Mexico, the US, or Brazil is a significant advantage.

• Exceptional customer service skills.

• Proficient in written and spoken English.

• Familiarity with MS Office applications.

• A proactive test-and-learn attitude with the ability to quickly learn and implement new AI features and platforms.

• Proven AI literacy, including the use of generative AI tools such as Gemini and Notebook LM in daily tasks.

• Resourceful in problem-solving.

• Experience in stakeholder management.

• Strong self-motivation, attention to detail, and time management capabilities.

• Capability to work in an international, multicultural team.

• Flexibility to adapt to various time zones based on customer and professional demands.

• Immediate availability is highly desirable.

• Preferred: knowledge and experience in managing offboarding processes.

🏝️ Benefits

• Competitive salary.

• Generous paid parental leave.

• Flexible time off policies.

• Spending accounts.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Sabbatical leave after 5 years of service.

• Annual bonus for non-sales roles, based on individual and company performance.