Senior HR Business Partner, Customer Experience – Go-to-Market

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the main HR partner for Customer Experience leaders within the Go-to-Market organization.

• Synchronize people strategies with business objectives and organizational goals.

• Offer strategic advice on organizational effectiveness, workforce planning, talent strategy, and leadership decisions.

• Utilize workforce and business insights to detect trends, mitigate risks, and enhance organizational performance and customer outcomes.

• Convert business strategies into actionable people plans that support growth, transformation, and operational excellence.

• Oversee organizational design, workforce planning, and change management initiatives.

• Collaborate with leaders to enhance organizational health, team effectiveness, accountability, and execution.

• Guide leaders through organizational transformation, planning, communication, and stakeholder alignment.

• Direct annual talent processes, including performance management, compensation planning, talent reviews, and succession planning.

• Mentor leaders on performance management, career development, leadership effectiveness, employee engagement, and retention.

• Cultivate a high-performing, inclusive culture through employee feedback and workforce insights.

• Counsel leaders on complex employee issues while balancing employee experience, business goals, and organizational risk.

• Collaborate with People Team Centers of Excellence and cross-functional stakeholders to deliver integrated people solutions.

• Work together with HR Business Partners throughout the Go-to-Market organization.

• Lead or contribute to enterprise People initiatives and continuous improvement projects.

• Influence stakeholders at all levels and provide guidance and mentorship to HR colleagues.

⛳️ Requirements

• Over 8 years of progressive Human Resources experience, including substantial experience as an HR Business Partner supporting senior leaders.

• At least 5 years of role-specific HRBP or equivalent strategic HR experience.

• Proven experience collaborating with Director, Vice President, and executive-level leaders.

• Experience in supporting Customer Experience, Customer Success, Professional Services, Technical Support, Customer Education, or similar customer-facing organizations is highly preferred.

• Background in a SaaS, technology, or similarly fast-paced and evolving business environment is preferred.

• Proven experience leading organizational design, workforce planning, talent management, and change management initiatives.

• Strong experience in managing complex employee relations and organizational matters.

• Bachelor’s degree or an equivalent combination of education and relevant professional experience.

• Strong business acumen with the capability to align people strategies with business priorities and organizational outcomes.

• Expertise in organizational effectiveness, workforce planning, talent management, leadership coaching, and change management.

• Excellent analytical, communication, coaching, and influencing skills.

• Capability to build trusted relationships at all levels of the organization.

• Proven ability to lead complex initiatives, navigate ambiguity, and drive results with sound judgment and discretion.

• Experience partnering with geographically dispersed and global teams in a matrixed organization is preferred.

• Ability to comply with U.S. export controls.

🏝️ Benefits

• Target annual bonus of 15% of base salary, contingent on individual and company performance.

• Monthly Connectivity Plus stipend of $150 to assist with remote work-related expenses.

• Annual reimbursement of $200 for home office expenses.

• Comprehensive medical, dental, and vision coverage.

• 401(k) plan with company matching.

• Paid parental leave, caregiver leave, and flexible time off.

• Mental health support and wellness reimbursement.

• Opportunities for career development and education assistance.