Senior Help Desk Analyst

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Provide assistance to end users via phone, email, and a ticketing system for PCs, mobile devices, telephones, and printers.

• Act as a point of escalation for Help Desk Analysts.

• Manage user administration tasks in Active Directory, VPN, Microsoft 365, and Exchange.

• Set up and deploy PC and Mac laptops for new employees.

• Oversee cell phone plans and devices.

• Assist new hires in navigating core IT systems.

• Work collaboratively with System Administrators to escalate technical issues and support enterprise applications.

• Manage inventory, receive shipments, and uphold the asset tracking system.

• Provide support to employees in both office and remote work settings.

• Ensure compliance with information security policies and relevant regulations.

⛳️ Requirements

• Minimum of 4 years of experience in desktop configuration and support for Microsoft applications.

• Proficient in Windows, Office, Outlook, anti-virus software, PC backup software, and vendor-specific applications and tools.

• Skilled in desktop imaging, inventory management, and reporting tools.

• Experience in supporting file servers and printers within a Microsoft Active Directory environment.

• Knowledge of networking/security technologies, including Ethernet, routers, switches, firewalls, and VPN.

• Associate degree or 2+ years of professional experience in Information Security or Computer Science.

• Must be eligible to work in the United States.

• Required to adhere to US Signal information security policies and state and federal regulations.

• Ability to occasionally lift items weighing up to 25 pounds.

🏝️ Benefits

• Generous paid time off policy that includes vacation days and 10 paid holidays.

• Competitive and comprehensive medical, dental, and vision benefits packages.

• Flexible Spending benefits for medical/dental expenses and dependent care.

• 401(k) retirement plan with a substantial employer contribution.

• Group Term Life Insurance fully covered by the employer.

• Wellness incentive aimed at enhancing overall employee well-being.

• Paid time off for volunteer work.

• Business casual dress code.

• Annual performance-based bonus.

• Option for remote work or home office setup.