Senior Generalist Surveyor – Healthcare

This is a fully remote position, open to applicants in Arizona, +6 more states.

📋 Description

• Contribute as a member of the healthcare survey team to ensure that providers adhere to DNV guidelines, principles, written instructions, ISO 9001 quality management standards, and NIAHO accreditation criteria.

• Operate independently to evaluate healthcare organizations across the United States.

• Analyze and assess to ascertain the compliance of healthcare organizations with relevant standards and ISO principles.

• Draft management reports that connect standard nonconformities with potential system vulnerabilities and organizational risk factors.

• Engage constructively and collegially with healthcare organization staff regarding standards-based matters.

• Evaluate compliance and identify areas for improving adherence.

• Supervise, mentor, and/or train other members of the survey team when applicable.

• Participate in scheduled educational calls.

• Fulfill ongoing training and educational requirements as mandated.

• Get involved in additional DNV activities as assigned.

⛳️ Requirements

• A minimum of five (5) years of experience in the healthcare sector or a related field such as risk or quality management.

• Exceptional customer service skills.

• Proficient in MS Office, capable of creating accurate and timely reports.

• Strong ethical standards.

• Willingness and ability to travel to client sites up to 100% of the time, which includes mostly overnight stays and frequent U.S. travel outside of standard working hours and occasional weekends.

• Excellent written and verbal communication skills in English.

• Comfort speaking in public settings.

• Strong critical thinking, interpersonal, problem-solving, interviewing, teamwork, organizational, analytical, empathetic, communication, calm response, and decision-making skills.

• Valid driver’s license with the ability to rent and operate a vehicle, as well as utilize public transportation when necessary.

• Successful completion of a pre-employment background check and drug screening.

• Capability to work in environments with infectious diseases.

• Adaptability to changing environments and ability to manage multiple priorities.

• Physical capability to walk and stand for extended periods, traverse long distances, lift, climb, stoop, push, and pull for the inspection of medical facilities, equipment, procedures, and cleanliness-sensitive areas.

• Ability to lift and carry up to 25 lbs., transport luggage and a computer, and perform various physical movements including reaching, bending, twisting, stooping, kneeling, pushing, and pulling.

• Competence in navigating airport environments and fulfilling other travel-related requirements.

• Bachelor’s degree in healthcare or a related field of study is preferred.

• NIAHO Standards Application experience is preferred.

• ISO 9001 experience is preferred.

• Auditor experience and familiarity with standards is preferred.

• Immigration-related employment benefits, including visa sponsorship, are not available.

🏝️ Benefits

• Generous paid time off including vacation, sick days, company holidays, and personal days.

• A variety of Medical and Dental benefit plans available for selection.

• Vision benefits.

• Spending accounts such as FSA, Dependent Care, Commuter Benefits, and company-seeded HSA.

• Employer-sponsored, therapist-led virtual care services through Talkspace.

• 401(k) plan with company matching.

• Company-provided life insurance.

• Short-term and long-term disability benefits.

• Education reimbursement program.

• Flexible work schedule with hybrid/remote work options.

• Charitable matched giving and volunteer rewards through our Impact Program.

• Volunteer time off (VTO) compensated by the company.

• Opportunities for career advancement.