Senior Full Stack Java Engineer – Workforce Management, WFM

This is a fully remote position, open to applicants in Canada.

📋 Description

• Design, create, test, and sustain scalable backend services utilizing Java, Spring Boot, and domain-driven design methodologies.

• Develop microservices for functions such as forecasting, staffing calculations, schedule creation, shift management, adherence, exceptions, and operational reporting.

• Create responsive workforce applications with TypeScript and React.

• Design and utilize REST APIs following an API-first methodology.

• Establish and uphold OpenAPI/Swagger contracts and versioning standards.

• Implement event-driven workflows for schedule modifications, agent states, queue metrics, forecasts, and adherence events.

• Integrate WFM capabilities with customer experience platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.

• Model workforce and operational data within PostgreSQL and other relational databases.

• Containerize services and participate in cloud-native deployment methodologies and configuration management.

• Construct and maintain CI/CD pipelines that include Jenkins, automated testing, quality gates, and repeatable deployment processes.

• Diagnose production issues and enhance performance, batch processing, concurrency, scalability, and reliability.

• Engage in code reviews, technical design meetings, architectural discussions, sprint planning, and continuous improvement initiatives.

• Collaborate with Product, Operations Research, QA, DevOps, UX, and other key stakeholders.

⛳️ Requirements

• Over 8 years of experience in full-stack software development, including accountability for production applications.

• Strong practical experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence.

• Solid frontend development expertise with Angular or React, TypeScript, component-based design, state management, and contemporary testing practices.

• Familiarity with Node.js for integrations, lightweight services, build tools, or supporting components.

• Demonstrated experience in designing REST APIs, microservices, and event-driven services within distributed environments.

• Proficient SQL skills with experience in designing efficient data models in PostgreSQL or similar relational databases.

• Experience in developing, deploying, or supporting cloud-based and containerized applications.

• Proficient in English, with strong verbal and written communication skills for cross-functional teamwork.

• Familiarity with NICE WFM, Verint, Calabrio, Genesys WFM, Aspect/Alvaria, or similar workforce solutions.

• Experience in integrating WFM with ACD, routing, HR, payroll, CRM, or data warehousing platforms.

• Familiarity with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.

• Exposure to workforce analytics, optimization strategies, or operational research principles.

• Familiarity with Jenkins, Kubernetes, cloud platforms, observability tools, and secure software delivery practices.

🏝️ Benefits

• Health insurance.

• Language courses.

• Relocation program.

• Opportunities for professional development.

• Certification programs.

• Mentorship and talent investment initiatives.

• Opportunities for internal mobility.

• Internship opportunities.

• Engaging projects for leading global clients.

• An inclusive and supportive workplace.

• Open lines of communication.

• Regular team-building company social events.