Senior Full Stack Java Engineer – Workforce Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and develop capabilities for workforce planning, forecasting, scheduling, and optimization.

• Create microservices focused on forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.

• Build responsive workforce applications using TypeScript and React.

• Design and utilize REST APIs following an API-first methodology.

• Maintain OpenAPI/Swagger contracts and adhere to versioning standards.

• Implement event-driven workflows for managing schedule changes, agent states, queue metrics, forecasts, and adherence events.

• Integrate workforce management capabilities with customer experience platforms, automatic call distributors, routing systems, HR systems, payroll, identity services, and enterprise data platforms.

• Model workforce and operational data within PostgreSQL and other relational databases.

• Containerize services and contribute to cloud-native deployment patterns and configuration management efforts.

• Build and sustain CI/CD pipelines using Jenkins, along with automated tests, quality gates, and repeatable deployment processes.

• Troubleshoot production issues while optimizing performance, batch processing, concurrency, scalability, and reliability.

• Engage in code reviews, technical design discussions, architecture meetings, sprint planning, and continuous improvement initiatives.

• Collaborate with Product, Operations Research, Quality Assurance, DevOps, User Experience, and other stakeholders to deliver effective solutions.

⛳️ Requirements

• Over 8 years of experience in full-stack software development, with ownership of production applications.

• Strong grasp of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.

• Experience with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.

• Extensive hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and data persistence.

• Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing methodologies.

• Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.

• Experience integrating workforce management with ACD, routing, HR, payroll, CRM, or data warehouse platforms.

• Preferred experience with AWS services and Amazon Connect.

• Proven experience designing REST APIs, microservices, and event-driven services within distributed environments.

• Strong SQL skills and experience in designing efficient data models in PostgreSQL or similar relational databases.

• Experience in developing, deploying, or supporting cloud-based and containerized applications.

• Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

• Experience with configurable rule engines, workforce forecasting models, simulation, optimization algorithms, machine learning, real-time operational data processing, event-driven architectures, Kafka, RabbitMQ, Jenkins, Kubernetes, cloud platforms, observability tooling, secure software delivery, or AI-assisted development is considered a plus.

🏝️ Benefits

• Comprehensive compensation and benefits package.

• Health insurance.

• Relocation program.

• Flexibility for remote work.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility opportunities.

• Internship opportunities available.

• Collaboration on impactful projects for leading global clients.

• An inclusive and supportive work environment.

• Regular company social events for team building.