Senior Full Stack Java Engineer – Workforce Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and execute workforce planning, forecasting, scheduling, and optimization functionalities utilizing Java, Spring Boot, and domain-driven design methodologies.

• Develop microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.

• Create responsive workforce applications using TypeScript and React.

• Architect and utilize REST APIs following an API-first methodology, ensuring adherence to OpenAPI/Swagger contracts and versioning protocols.

• Implement event-driven workflows for changes in schedules, agent states, queue metrics, forecasts, and adherence events.

• Integrate Workforce Management (WFM) capabilities with customer experience platforms, Automatic Call Distributors (ACD), routing systems, HR systems, payroll, identity services, and enterprise data platforms.

• Model workforce and operational data within PostgreSQL and other relational database systems.

• Containerize services and engage in cloud-native deployment methodologies and configuration management.

• Develop and sustain CI/CD pipelines, incorporating Jenkins, automated testing, quality gates, and repeatable deployment processes.

• Diagnose production issues and enhance performance, including batch processing, concurrency, scalability, and reliability.

• Engage in code reviews, technical design discussions, architectural dialogues, sprint planning, and ongoing improvement initiatives.

• Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to deliver effective solutions.

⛳️ Requirements

• 8+ years of experience in full-stack software development, including ownership of production applications.

• Profound understanding of workforce management principles, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.

• Experience with intricate business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.

• Strong practical experience with Java and Spring technologies, especially Spring Boot, REST services, security, and persistence.

• Frontend development proficiency with Angular or React, TypeScript, component-based design, state management, and contemporary testing methodologies.

• Familiarity with Node.js for integrations, lightweight services, build tools, or supportive components.

• Experience integrating WFM with ACD, routing systems, HR, payroll, CRM, or data warehouse platforms.

• Familiarity with AWS services and Amazon Connect is preferred.

• Experience in designing REST APIs, microservices, and event-driven services within distributed environments.

• Strong SQL capabilities and experience in creating efficient data models in PostgreSQL or similar relational databases.

• Experience in developing, deploying, or supporting cloud-based and containerized applications.

• Excellent communication skills, including the capability to produce clear technical documentation and facilitate client-facing workshops.

• Experience in building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.

• Exposure to workforce forecasting models, simulation methodologies, optimization algorithms, or machine learning applications in workforce planning.

• Experience with real-time operational data processing and event-driven architectures.

• Familiarity with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.

• Exposure to workforce analytics, optimization strategies, or operational research concepts.

• Familiarity with Jenkins, Kubernetes, cloud platforms, observability tools, and secure software delivery practices.

• Practical experience with AI-assisted software development or AI-enabled solutions, such as Claude or GitHub Copilot, is a plus.

🏝️ Benefits

• Health insurance.

• Relocation program.

• Remote work flexibility / Work From Anywhere Culture.

• Professional development opportunities.

• Certification programs.

• Mentorship and talent investment programs.

• Internal mobility opportunities.

• Internship opportunities.

• Collaboration on impactful projects for top global clients.

• Inclusive and supportive work environment.

• Open communication.

• Regular team-building company social events.

• Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.