Senior Full Stack Java Engineer – Workforce Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and execute workforce planning, forecasting, scheduling, and optimization capabilities utilizing Java, Spring Boot, and domain-driven design methodologies.

• Construct microservices for forecasting, staffing calculations, schedule creation, shift management, adherence, exceptions, and operational reporting.

• Create responsive workforce applications with TypeScript and React.

• Design and implement REST APIs following an API-first methodology, ensuring compliance with OpenAPI/Swagger contracts and versioning standards.

• Execute event-driven workflows for schedule modifications, agent status changes, queue metrics, forecasts, and adherence events.

• Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.

• Model workforce and operational data within PostgreSQL and other relational databases.

• Containerize services and contribute to cloud-native deployment strategies, configuration management, and environmental consistency.

• Develop and sustain CI/CD pipelines, including Jenkins, automated testing, quality gates, and repeatable deployment processes.

• Diagnose production issues and enhance performance, batch processing, concurrency, scalability, and reliability.

• Engage in code reviews, technical design sessions, architectural discussions, sprint planning, and ongoing improvement initiatives.

• Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to transform requirements into actionable solutions.

⛳️ Requirements

• Over 8 years of experience in full-stack software development, including responsibility for production applications.

• Strong comprehension of workforce management principles, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.

• Experience with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.

• Extensive hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and data persistence.

• Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and contemporary testing practices.

• Familiarity with Node.js for integrations, lightweight services, build tools, or supporting components.

• Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse solutions.

• Proven background in designing REST APIs, microservices, and event-driven services in distributed environments.

• Strong SQL proficiency and experience designing efficient data models in PostgreSQL or similar relational databases.

• Experience in developing, deploying, or supporting cloud-based and containerized applications.

• Excellent communication abilities, including the capacity to create clear technical documentation and lead client-facing workshops.

• Experience with AWS services and Amazon Connect is preferred.

• Experience creating configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios is a nice-to-have.

• Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning is a nice-to-have.

• Experience with real-time operational data processing and event-driven architectures that support workforce adherence and performance management is a nice-to-have.

• Familiarity with Kafka, RabbitMQ, or similar messaging and event-streaming technologies is a nice-to-have.

• Exposure to workforce analytics, optimization techniques, or operational research concepts is a nice-to-have.

• Familiarity with Jenkins, Kubernetes, cloud platforms, observability tools, and secure software delivery practices is a nice-to-have.

• Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

🏝️ Benefits

• Health insurance

• Relocation program

• Remote work flexibility / Work From Anywhere Culture

• Professional development opportunities

• Certification programs

• Mentorship and talent investment programs

• Internal mobility opportunities

• Internship opportunities

• Inclusive and supportive work environment

• Regular team-building company social events