Senior Full Stack Java Engineer – Workforce Management

This is a fully remote position, open to applicants in New York.

📋 Description

• Design and execute workforce planning, forecasting, scheduling, and optimization functionalities utilizing Java, Spring Boot, and principles of domain-driven design.

• Develop microservices for forecasting, staffing calculations, schedule creation, shift management, adherence, exceptions, and operational reporting.

• Create responsive workforce applications with TypeScript and React for planners, supervisors, and employees.

• Design and utilize REST APIs with an API-first methodology; uphold OpenAPI/Swagger contracts and versioning standards.

• Implement event-driven workflows for schedule modifications, agent status, queue metrics, forecasts, and adherence events.

• Integrate WFM functionalities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.

• Model workforce and operational data using PostgreSQL and other relational databases.

• Containerize services and assist in cloud-native deployment patterns, configuration management, and ensuring environment consistency.

• Establish and maintain CI/CD pipelines, including Jenkins, automated testing, quality gates, and repeatable deployment processes.

• Troubleshoot production issues and enhance performance, batch processing, concurrency, scalability, and reliability.

• Engage in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement initiatives.

• Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to deliver effective solutions.

⛳️ Requirements

• Over 8 years of experience in full-stack software development, including responsibility for production applications.

• In-depth understanding of workforce management principles, such as forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.

• Experience with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.

• Strong practical knowledge of Java and Spring technologies, especially Spring Boot, REST services, security, and persistence.

• Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and contemporary testing practices.

• Familiarity with Node.js for integrations, lightweight services, build tools, or supporting components.

• Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.

• Preferred experience with AWS services and Amazon Connect.

• Proven background in designing REST APIs, microservices, and event-driven services within distributed environments.

• Strong SQL expertise and experience in designing effective data models in PostgreSQL or similar relational databases.

• Experience in developing, deploying, or maintaining cloud-based and containerized applications.

• Exceptional communication skills, including the ability to create clear technical documentation and lead client-facing workshops.

• Experience constructing configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.

• Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.

• Experience with real-time operational data processing and event-driven architectures that support workforce adherence and performance management.

• Familiarity with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.

• Exposure to workforce analytics, optimization techniques, or operational research concepts.

• Familiarity with Jenkins, Kubernetes, cloud platforms, observability tools, and secure software delivery practices.

• Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

🏝️ Benefits

• Health insurance

• Language courses

• Relocation program

• Professional development opportunities

• Certification programs

• Mentorship and talent investment programs

• Internal mobility opportunities

• Internship opportunities

• Impactful projects for top global clients

• Inclusive and supportive work environment

• Open communication

• Regular team-building company social events

• Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality