Senior Full Stack Java Engineer – Workforce Management

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop large-scale Workforce Management solutions that facilitate forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting within contact center settings.

• Create and execute workforce planning, forecasting, scheduling, and optimization functionalities utilizing Java, Spring Boot, and domain-driven design methodologies.

• Construct microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.

• Design responsive workforce applications employing TypeScript and React, ensuring accessible workflows for planners, supervisors, and employees.

• Design and utilize REST APIs following an API-first strategy; manage OpenAPI/Swagger contracts and versioning protocols.

• Implement event-driven workflows for modifications in schedules, agent statuses, queue metrics, forecasts, and adherence events.

• Integrate Workforce Management capabilities with Customer Experience platforms, Automatic Call Distributors (ACD), routing systems, HR systems, payroll, identity services, and enterprise data platforms.

• Model workforce and operational data utilizing PostgreSQL and other relational database systems.

• Containerize services and support cloud-native deployment patterns, configuration management, and environmental consistency.

• Develop and oversee CI/CD pipelines, including Jenkins, automated testing, quality gates, and repeatable deployment processes.

• Diagnose production issues and enhance performance, batch processing, concurrency, scalability, and reliability.

• Engage in code reviews, technical design discussions, architecture planning, sprint planning, and initiatives aimed at continuous improvement.

• Work collaboratively with Product, Operations Research, QA, DevOps, UX, and other stakeholders to transform requirements into actionable solutions.

⛳️ Requirements

• Over 8 years of experience in full-stack software development, including taking responsibility for production applications.

• In-depth understanding of workforce management principles such as forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.

• Familiarity with sophisticated business rules engines, optimization logic, scheduling algorithms, or workflows related to workforce planning.

• Extensive hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and data persistence.

• Strong frontend development skills in Angular or React, TypeScript, component-based design, state management, and contemporary testing practices.

• Knowledge of Node.js for integrations, lightweight services, build tooling, or supportive components.

• Experience in integrating Workforce Management with ACD, routing, HR, payroll, CRM, or data warehouse platforms.

• Demonstrated ability in designing REST APIs, microservices, and event-driven services within distributed environments.

• Proficient SQL skills and experience in crafting efficient data models in PostgreSQL or similar relational databases.

• Experience in developing, deploying, or supporting cloud-based and containerized applications.

• Exceptional communication abilities, including producing clear technical documentation and leading client-facing workshops.

• Experience in creating configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios is a plus.

• Exposure to workforce forecasting models, simulation methods, optimization algorithms, or machine learning applications in workforce planning is a plus.

• Experience with real-time operational data processing and event-driven architectures that support workforce adherence and performance management is a plus.

• Familiarity with Kafka, RabbitMQ, or similar messaging and event-streaming technologies is a plus.

• Knowledge of workforce analytics, optimization strategies, or concepts in operational research is a plus.

• Familiarity with Jenkins, Kubernetes, cloud platforms, observability tools, and secure software delivery practices is a plus.

• Practical experience with AI-assisted software development or AI-enabled solutions, including tools like Claude or GitHub Copilot, is advantageous.

🏝️ Benefits

• Comprehensive compensation and benefits package.

• Health insurance coverage.

• Language courses.

• Relocation assistance program.

• Opportunities for professional development.

• Certification programs available.

• Mentorship and talent investment initiatives.

• Internal mobility options.

• Internship programs.

• Engaging projects for leading global clients.

• Inclusive and supportive workplace culture.

• Open lines of communication.

• Regular team-building social events.