Senior Full Stack Engineer – Realtime, Voice, Customer Experience Platform

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take complete ownership of the voice channel, encompassing telephony and CPaaS integrations, streaming speech-to-text and text-to-speech pipelines, real-time model orchestration, as well as latency and quality budgets.

• Develop product features utilizing React/TypeScript for web chat front ends, alongside Scala and Python for backend services, all supported by GCP infrastructure.

• Create designs that accommodate multi-tenant scaling using configuration instead of code forks.

• Establish safety and compliance features, including guardrails, content filtering, and integration points for PII redaction.

• Ensure the maintenance of revenue-critical deployments through effective observability, alerting, incident response, and SLA performance metrics.

• Create platform capabilities for partner telephony integrations and facilitate go-live processes.

• Participate actively in code reviews, architecture assessments, and provide mentorship.

⛳️ Requirements

• Minimum of 6 years of experience in software engineering.

• Proven senior-level ownership of production systems with a comprehensive full-stack skill set.

• Practical experience with real-time systems, such as voice applications, WebRTC/SIP, streaming media, or other low-latency products.

• Proficiency in React and TypeScript.

• Backend experience in Scala or another JVM language and/or Python.

• Familiarity with cloud infrastructure on GCP or AWS.

• Experience in designing, building, and maintaining RESTful APIs, microservices, or event-driven architectures.

• Competence in using AI coding tools with the ability to review, correct, and take ownership of delivered code.

• Knowledge of SLAs, observability practices, on-call rotations, and rollback strategies.

• Strong communication skills to collaborate effectively with product, design, and operations teams.

• Experience in conversational AI or LLM orchestration is a plus.

• Familiarity with speech technology solutions like Deepgram, ElevenLabs, Whisper, or OpenAI Realtime is advantageous.

• Experience with cloud telephony or CPaaS platforms such as Twilio, Amazon Connect, Genesys, or LiveKit is beneficial.

• Background in building customer service, CRM, contact center, or workflow automation tools is an added advantage.

• Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is preferred but not mandatory.

🏝️ Benefits

• Pre-IPO equity packages.

• 100% employer-funded premiums for the group insurance plan.

• Life insurance coverage.

• Short-term disability insurance.

• Long-term disability coverage.

• Health Savings Account (HSA) for eligible medical and dental expenses.

• Access to Dialogue telemedicine services for employees and their dependents.

• RRSP plan featuring automatic pre-tax contributions per paycheck.

• Generous parental leave policy.

• Unlimited paid time off (PTO).

• Carrot Cash travel stipend.

• On-demand co-working space through FlexDesk.

• Work-from-home stipend.