Senior Full Stack Engineer – Customer Service

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Collaborate closely with the Customer Success and Engineering teams to identify and resolve common customer challenges.

• Enhance internal tools and systems utilized by the Customer Success department.

• Design and maintain robust APIs.

• Integrate with external systems.

• Optimize customer workflows.

• Diagnose and fix complex bugs.

• Implement, test, and sustain dependable backend services.

• Manage projects from inception to completion.

• Design and develop features in collaboration with non-technical stakeholders.

• Enhance core systems and improve customer experiences.

⛳️ Requirements

• A minimum of 6 years of experience with Ruby on Rails, Typescript, React/React Native.

• Solid engineering foundation.

• Proven track record of implementing, testing, and maintaining reliable backend services.

• Experience managing projects from start to finish.

• A strong passion for enhancing customer experience.

• Excellent communication skills in both code and human language.

• Capability to engage in deep technical discussions across team and technology stack boundaries.

• Experience collaborating closely with non-technical stakeholders.

• Ability to design and create customer-centric features.

• Proficiency in improving system performance and functionality.

• Experience in building reliable APIs and integrating with third-party services.

🏝️ Benefits

• Competitive Salary + Equity Package.

• 401K matching.

• Budgets for wellness, learning, and home-office expenses.

• Health, Dental & Vision Medical Plans.

• Significant autonomy to shape the direction of your work.

• Unlimited PTO.

• Company holidays on the first Friday of every month (excluding November, December, and January).

• Paid time off.