Senior Fraud Investigator, Prevent

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver interventions and educational support to customers encountering potential active fraud related to authorized card payments and authorized faster payments.

• Address escalations and assist in implementing operational changes.

• Engage with customers who may be at risk of sophisticated scams.

• Conduct thorough investigations from inception to conclusion.

• Collect evidence from flagged transaction data.

• Examine suspicious transactions with empathy and meticulous attention to detail.

• Provide reassurance and assistance to customers identifying active fraud.

• Make independent decisions on whether to release or block flagged transactions up to £59,999.

• Initiate account closures when first-party concerns are detected.

• Assess cases exceeding £59,999 for further escalation.

• Protect compromised accounts and implement necessary remedial actions.

• Guide fraud victims on measures for future protection.

• Manage non-FOS complaints and offer feedback for continuous improvement.

⛳️ Requirements

• Solid understanding of regulatory standards in fraud and/or financial crime.

• Comprehensive knowledge of cryptocurrency and its role in fraud typologies.

• Exceptional English written and verbal communication abilities.

• Experience in communicating with victims of potential fraud.

• Capacity to be persuasive and empathetic.

• Strong skills in investigation, problem-solving, and decision-making.

• Ability to work autonomously as well as collaboratively with the broader team.

• Competence in meeting deadlines.

• Values-driven approach consistent with Monzo’s core principles.

• Availability for 37.5 hours per week, Monday to Friday from 9am to 6pm, with one weekend in five, and one week of 11:30am to 8pm every four weeks.

• May be required to work on bank holidays, including Christmas Day, Boxing Day, and New Year’s Day.

🏝️ Benefits

• Performance-based incentive awards.

• Annual £1,000 learning budget for books, training courses, and conferences.

• Provision of a MacBook.

• Additional support for remote workers’ home office setup.

• Flexible scheduling for interviews.

• Commitment to equal opportunity and diversity and inclusion support.