Junior Service Desk Engineer – Fraud Prevention, Telecom Support

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Deliver Level 1 network support for voice and mobile services around the clock.

• Ensure prompt repair activities involving customers, suppliers, and third parties globally.

• Monitor and analyze fraud incidents utilizing fraud detection systems, QoS tools, and other internal resources.

• Identify underlying issues and make decisions to resolve them effectively.

• Define and execute enhancements in fraud prevention services offered to BICS clients.

• Engage with customers and suppliers to ensure complaint resolution while adhering to service level agreements (SLAs).

• Collaborate with the Telecom Team on a project for BICS, a part of Proximus Global.

• Support the quality, reliability, performance, and security of international communications.

⛳️ Requirements

• Bachelor’s or Master’s degree in Computer Science, IT, Telecom, or a related field.

• Over 1 year of experience operating mobile or fixed networks as an engineer.

• Familiarity with GSM network structure.

• Understanding of signaling in GSM networks.

• Knowledge of the MTP, ISUP/SIP, SCCP, and TCAP protocol stack.

• Understanding of voice call and SMS flow.

• Knowledge of IP network operational principles.

• Awareness of the fraud prevention domain and the wholesale telecom industry is a plus.

• Experience with signaling protocol monitoring tools, protocol analyzers, and trace analysis.

• Knowledge of network KPIs and the analysis of statistics and reports.

• Proficient in written and spoken English.

• Willingness to travel internationally as necessary.

• A team player who takes initiative and demonstrates accountability in organizing work and addressing challenges.

• Strong communication skills.

• Eagerness to learn about new and innovative technologies.

• Successful completion of background checks for final candidates.

🏝️ Benefits

• Opportunities for professional growth.

• Engaging and meaningful projects.

• A culture that promotes openness.

• Excellent work-life balance.

• Flexible hybrid working model.

• Opportunities to shape the future of a rapidly evolving sector.

• Emphasis on curiosity and continuous learning.

• Agile end-to-end development process with chances to learn from and mentor colleagues.