Junior Service Desk Engineer – Fraud Prevention, Telecom Support

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Deliver Level 1 network support for voice and mobile services around the clock.

• Ensure timely repair activities in collaboration with customers, suppliers, and third-party entities globally.

• Monitor and analyze fraud incidents flagged by internal fraud detection systems, QoS, and other tools.

• Identify underlying issues and establish effective resolution strategies.

• Define and execute enhancements to fraud prevention services provided to BICS clients.

• Engage with customers and suppliers to address complaints in line with Service Level Agreements (SLAs).

• Collaborate with the Telecom Team on a project for BICS, a part of Proximus Global.

• Support the quality, reliability, performance, and security of international communication systems.

⛳️ Requirements

• Bachelor’s or Master’s degree in Computer Science, IT, Telecom, or a related field.

• Over 1 year of experience operating mobile or fixed networks in an engineering capacity.

• Familiarity with GSM network architecture.

• Understanding of signaling within GSM networks.

• Proficient in MTP, ISUP/SIP, SCCP, and TCAP protocol stacks.

• Knowledge of voice call and SMS traffic flows.

• Understanding of IP network operational principles.

• Awareness of fraud prevention practices and wholesale telecom business is advantageous.

• Experience with signaling protocol monitoring tools, protocol analyzers, and trace analysis.

• Knowledge of network Key Performance Indicators (KPIs) and the ability to analyze statistics and reports.

• Proficient in written and spoken English.

• Willingness to travel internationally as necessary.

• Must successfully complete a background check as a final candidate.

🏝️ Benefits

• Opportunities for professional development.

• Engaging and meaningful projects.

• A culture that encourages openness.

• Excellent work-life balance.

• Flexible hybrid working model.

• Opportunities to shape the future of a growing and dynamic industry.

• Continuous learning and development through curiosity, unlearning, and relearning.

• A workplace focused on diversity, equity, and inclusion.