This is a fully remote position, open to applicants in Colombia.

📋 Description

• Review transactions and accounts flagged for potential fraud or abuse.

• Investigate cases using internal tools and policies, and determine whether to block or approve them.

• Identify patterns within account and transaction data.

• Share findings to enhance fraud detection rules and models.

• Manage the case queue promptly and maintain clear notes.

• Assist in resolving escalations from internal teams.

• Collaborate with analysts, data scientists, and engineers within the Shopper Risk Operations team.

⛳️ Requirements

• B2 level or higher in English (both written and spoken) is essential for this role.

• University student or recent graduate.

• Background in Industrial Engineering, Systems Engineering, Economics, Administration, Finance, Accounting, Statistics, Law, or related fields is highly suitable.

• Excellent attention to detail and sound judgment.

• Comfortable working with numbers and spreadsheets (Excel or Google Sheets).

• Clear written communication skills.

• Ability to work independently after training.

• Familiarity with AI tools such as Claude or ChatGPT to enhance productivity, research, and communication.

• Courses or projects in data analysis (Excel, SQL, or similar) are desirable.

• Interest in fintech, payments, or cybersecurity is a plus.

🏝️ Benefits

• Paid internship.

• Remote work opportunity.

• Full-time schedule, Monday to Friday, from 9:00 a.m. to 5:30 p.m. local time.

• Training in fraud prevention, case investigation, and data-driven decision-making.

• Learning about machine learning models and collaboration among risk, operations, data, and engineering teams.