Senior Franchise Operations Support Manager – Individual Contributor

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Act as the main daily business owner for designated International Operations support programs, tools, and third-party collaborations.

• Oversee vendor relationships, recurring business evaluations, performance discussions, issue resolution, roadmap follow-ups, billing coordination, invoicing processes, stakeholder updates, and action tracking.

• Collaborate with leadership on strategic vendor assessments, contract renewals, and significant business planning discussions.

• Work together with International Operations leaders, Franchise Business Managers, regional teams, franchisees, vendors, and cross-functional business partners.

• Coordinate across various markets, pinpoint standardization opportunities, suggest market-specific adaptations, and strengthen brand consistency.

• Discover opportunities to enhance operational efficiency, eliminate duplicated efforts, streamline processes, and boost program value.

• Assess emerging tools, technologies, feedback themes, and industry practices.

• Support pilot programs, testing initiatives, and new program launches through careful planning, execution, measurement, and transition to ongoing ownership.

• Create and maintain reporting, scorecards, dashboards, implementation trackers, and executive-ready summaries.

• Analyze operational, customer, financial, and program performance data to spot trends, risks, and opportunities.

• Assist in vendor evaluations and operational initiatives through data analysis, scenario modeling, and performance measurement.

• Clearly present findings and recommendations to leadership audiences.

⛳️ Requirements

• Bachelor's degree in Business, Operations, Communications, Project Management, Analytics, or a related field, or an equivalent combination of education and experience.

• 7–10 years of progressive experience in restaurant operations, franchising, multi-unit operations, business analysis, project management, consulting, vendor management, or related fields.

• Preferred experience working within a franchisor organization.

• Strong preference for QSR or restaurant operations experience.

• Proven ability to manage projects or programs with defined scopes, timelines, stakeholder groups, risks, and success metrics.

• Experience collaborating with vendors, service providers, external business partners, or cross-functional support teams.

• Exceptional written and verbal communication abilities.

• Strong analytical skills with the capability to convert operational data, field feedback, vendor insights, and business performance indicators into actionable recommendations.

• Preferred experience with business intelligence, reporting, or data visualization tools such as Power BI, Tableau, SQL, Excel, or similar platforms.

• Highly desirable working knowledge of SQL, database structures, data querying methods, or data modeling concepts.

• Ability to organize, analyze, and model data effectively.

• Experience in developing dashboards, scorecards, business cases, forecasts, or analytical models is a plus.

• Capability to influence cross-functional partners, field teams, franchisees, and vendors in a matrixed environment.

• Proficiency in Microsoft 365 applications and resources for reporting and program tracking.

• Willingness to travel approximately 10%–20%, including domestic and occasional international travel.

• Must have authorization to work in the United States without employer sponsorship.

🏝️ Benefits

• Bonus eligibility.

• Medical insurance.

• Dental insurance.

• 401(k) match.

• Paid time off.

• Volunteer time off.

• Parental leave.

• Hybrid work schedule.

• Equal Opportunity Employer.