Senior Forward Engineer – Diagnostic Suite

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete technical solution design for the Diagnostic Suite tailored to specific customers, integrating PACS, Viewer, Reporting, and AI into a cohesive clinical workflow.

• Conduct suite-level technical discovery sessions with customers and implementation teams.

• Create solution designs and configuration plans to facilitate implementation.

• Lead product-area FDEs and directly manage OS/Core PACS configurations.

• Mentor and guide implementation teams on suite-level configuration standards.

• Keep reference architectures and deployment playbooks updated.

• Act as the technical lead for customers during go-lives, hypercare periods, and multi-component escalations.

• Offer technical support for cross-component challenges, including root cause analysis and resolution in collaboration with engineering.

• Transform recurring customer requirements into standardized workflows and product specifications.

• Oversee the AI adoption strategy for the Diagnostic Suite.

• Establish AI requirements, assess customer impact, and define success criteria for Product and Engineering.

• Coordinate the rollout, site readiness, and customer adoption of AI-integrated workflows.

• Manage, document, and track engineering issues while maintaining communication with customers.

• Utilize observability tools to monitor service health and engage in incident response activities.

• Drive reliability enhancements in partnership with engineering teams.

• Transition best practices to Service and Solution Delivery teams and strategize product modifications for commercial viability.

• Report to the Service Engineering Lead, Enterprise Intelligence, while collaborating with Technical Delivery, Product, Service, and Solution Delivery teams.

⛳️ Requirements

• A Bachelor’s degree in Computer Science, Biomedical Engineering, Health Informatics, Information Systems, or a related field, or an equivalent combination of education and experience (required).

• Over 8 years of comprehensive experience in healthcare IT, medical imaging, or clinical systems (required).

• At least 5 years in a customer-facing technical role involving multiple enterprise imaging components such as PACS, viewer, reporting, or RIS (required).

• Extensive knowledge of DICOM and HL7 v2.

• Practical experience with the configuration of PACS and diagnostic viewers.

• Familiarity with integrating radiology reporting systems like PowerScribe.

• Strong grasp of the complete radiology clinical workflow.

• Working knowledge of cloud-hosted applications (GCP, AWS, or Azure), networking, storage, and SSO/authentication.

• Capability to convey technical decisions effectively to radiologists, IT leaders, and executives.

• Proficiency in Microsoft Office is required.

• Ability to adhere to laws, policies, data privacy, compliance, safety, and confidentiality standards.

• Imaging informatics or clinical credentials such as CIIP, PARCA, or ARRT(R) (preferred).

• Experience in deploying or supporting clinical AI applications in radiology (preferred).

• Background in a regulated medical device environment and familiarity with ITIL practices (preferred).

• Willingness to travel domestically and internationally up to 25%.

🏝️ Benefits

• Option for remote work within the United States.

• Opportunities for domestic and international travel up to 25%.