Senior Forward Engineer – Diagnostic Suite

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Take full ownership of the technical solution design for the Diagnostic Suite tailored to specific customers, integrating PACS, Viewer, Reporting, integrations, and AI.

• Spearhead suite-level technical discovery processes with customers and implementation teams.

• Develop solution designs and configuration plans to facilitate implementation.

• Lead product-area FDEs and manage OS/Core PACS configurations.

• Collaborate with implementation counterparts to integrate insights and best practices.

• Educate and mentor implementation teams on suite-level configuration standards.

• Maintain reference architectures and deployment playbooks.

• Act as the technical lead for customers during go-lives, hypercare, and cross-component escalations.

• Offer technical support, perform root cause analysis, and resolve cross-component issues.

• Transform recurring customer needs into standardized workflows and product requirements.

• Oversee the AI adoption strategy across the Diagnostic Suite.

• Facilitate the adoption of AI-enabled workflows by coordinating rollout, site readiness, and customer engagement.

• Manage engineering issue triage and escalation, document reproducible defects, track their status, and ensure customer closure.

• Support site reliability through service health monitoring, incident response participation, and driving reliability enhancements.

• Report directly to the Service Engineering Lead for Enterprise Intelligence.

• Travel domestically and internationally up to 25% for customer discovery, go-lives, and escalations.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Biomedical Engineering, Health Informatics, Information Systems, or a related field, or an equivalent combination of education and experience (required).

• Over 8 years of overall experience in healthcare IT, medical imaging, or clinical systems.

• More than 5 years in a customer-facing technical position across various enterprise imaging components (PACS, viewer, reporting, RIS).

• Extensive knowledge of DICOM and HL7 v2.

• Practical experience in configuring PACS and diagnostic viewers.

• Familiarity with integrating radiology reporting systems like PowerScribe.

• Strong grasp of end-to-end radiology clinical workflows, encompassing RIS, worklists, reading, reporting, and results distribution.

• Working knowledge of cloud-hosted applications (GCP, AWS, or Azure), networking, storage, and SSO/authentication.

• Capability to communicate technical decisions to radiologists, IT leaders, and executives, even in escalated situations.

• Proficient in Microsoft Office applications.

• Imaging informatics or clinical credentials such as CIIP, PARCA, or ARRT(R) are preferred.

• Experience in deploying or supporting clinical AI applications in radiology is preferred.

• Background in a regulated medical device environment and familiarity with ITIL practices is preferred.

• Ability to adhere to employment laws, company policies, data privacy, compliance, safety, and confidentiality standards.

• Up to 25% domestic and international travel required.

• Must have legal authorization to work in the United States or address sponsorship requirements.

🏝️ Benefits

• Opportunity for remote work arrangements.

• Domestic and international travel opportunities up to 25%.