Senior Forward Deployed Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the technical deployment of Tines’ platform in intricate enterprise settings

• Connect with existing systems and tailor customer-specific workflows to achieve rapid outcomes

• Provide support and training to customer users and stakeholders across both technical and business teams

• Discover new use cases and opportunities to enhance adoption across teams, workflows, and business units

• Act as the main technical contact and trusted advisor for the platform

• Diagnose issues, conduct workshops, respond to technical inquiries, and eliminate obstacles

• Cultivate enduring relationships with customers, including users and executive sponsors

• Relay field insights, challenges, unmet requirements, and use cases back to Engineering, Product, and GTM teams

• Travel 20–40% to customer locations

⛳️ Requirements

• 8+ years in a technical, customer-facing position: Solutions / Pre-sales Engineer, Technical Consultant, Customer Success Engineer, Forward Deployed Engineer, Integration / Implementation Engineer, or Software Engineer with customer interaction

• Demonstrated success in fostering adoption and providing measurable value from complex technical products within enterprise settings

• Solid engineering skills to manage integrations, resolve production issues, and comprehend customer infrastructure

• Proficient in Python, with additional knowledge in TypeScript, Java, or similar languages being advantageous

• Experience in production environments with LLMs and AI systems: prompt engineering, agent workflows, and large-scale deployment

• Capability to train, empower, and influence stakeholders at all levels

• High level of initiative and resourcefulness: you find solutions independently, escalate only when necessary, and take full accountability for your accounts

• Excellent communication abilities: articulate, self-assured, and humble: you simplify complex concepts

• Willingness to travel 20–40% to customer locations

• Must have authorization to work for any employer in the U.S.; employment visa sponsorship is not available

🏝️ Benefits

• Remote work opportunities

• Travel to customer sites (20–40%)

• Potential for career transition, learning, and professional growth

• Commitment to equal employment opportunities