Senior Field Service Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Install, commission, troubleshoot, repair, and analyze Eos commercial BESS and third-party products both in the field and remotely, as well as during site visits.

• Utilize company-supplied Field Service and Work Order Management tools to accurately and promptly retrieve and update necessary information.

• Author reports, train customers, and address customer inquiries regarding system performance and functionality.

• Acquire in-depth knowledge of Eos commercial products and third-party offerings sold by Eos.

• Conduct acceptance and performance testing, troubleshooting, installation, startups, shutdowns, commissioning, and turnarounds of BESS.

• Regularly engage with high-voltage DC electricity, three-phase power, and associated BESS and third-party product software.

• Act as site lead when necessary, providing leadership and guidance to Field Service Technicians and third-party contractors.

• Deliver comprehensive reports to Engineers and Managers detailing daily site activities, equipment status, troubleshooting efforts, and performance outcomes.

• Ensure adherence to safety and operational protocols.

• Review and resolve warranty claims while supporting customers with non-warranty issues.

• Assist in the services and maintenance of existing systems.

• Perform additional duties, responsibilities, and activities as required.

⛳️ Requirements

• A high school diploma or equivalent is required.

• A minimum of three (3) years of field experience in Electrical/Electronics/Power electronics and/or network communications is recommended.

• Trade or vocational college education focusing on electrical work, renewable energy, or electronics is preferred.

• Previous experience in the renewable industry, particularly in energy storage, is strongly preferred.

• Familiarity with applied problem-solving methodologies is essential.

• Electrical safety training such as NFPA70E or similar is required.

• Medium Voltage/Substation experience is an advantage.

• Capability to work independently and proactively with minimal supervision, while also collaborating with Field Service Engineers.

• Proficient computer skills, including Windows, Office, and programming (PLC/controls experience is a plus).

• Awareness of electrical, crane, forklift, and construction work safety protocols.

• Understanding of DC electrical systems and controls is necessary.

• Knowledge in the use of electrical voltage meters and electrical testing equipment is required.

• Exceptional communication skills with the ability to lead by example and influence others.

• Willingness to travel domestically and internationally, and work at field installations for up to 100% of working time, for durations of up to three weeks at a time.

• Ability to work at significant heights and in extreme environments, perform prolonged repetitive tasks, and frequently lift at least 50 pounds.

• Strong attention to detail and a high level of accuracy are essential.

• Familiarity with the National Electrical Code is required.

🏝️ Benefits

• Opportunities for domestic and international travel.

• Comprehensive travel coverage, including local travel, overnight trips within North America, and international travel.