Field Service Technician

This is a fully remote position, open to applicants in Kansas, +1 more state.

📋 Description

• Responsible for the installation, troubleshooting, and technical maintenance of ATMs, retail, and other equipment within a designated customer and/or product area.

• Conduct incident management, preventive maintenance, IMAC/R, and provide customer training.

• Employ diagnostic tools to address hardware and software issues.

• Execute component-level repairs on hardware.

• Clean and adjust mechanical components as necessary.

• Configure and install relevant software solutions.

• Carry out routine preventive maintenance checks and replenish consumables.

• Install, relocate, add, modify, and remove hardware and software products.

• Educate and train customers on the usage and operation of installed hardware and software.

• Receive incident updates and directives from dispatch, and communicate any unforeseen challenges.

• Deliver detailed updates on completed tasks and proactively keep customers informed about status, progress, and results.

• Identify and propose solutions for technical or process-related issues.

• Utilize corporate tools and processes for sharing knowledge and gathering information.

⛳️ Requirements

• A degree or equivalent work experience is necessary.

• A minimum of 2-4 years of relevant experience, or a comparable combination of education and experience in Field Service.

• Strong written and verbal communication skills are essential.

• A valid driver's license and a driving record that meets DN's fleet requirements.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work schedules and a supportive work environment.