Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Install, troubleshoot, and conduct technical maintenance for product and component hardware and software, primarily at customer locations.

• Carry out scheduled inspections, cleaning, preventive maintenance, and minor repairs of products within a designated territory.

• Assess products for proper functionality and address or escalate issues in accordance with established protocols.

• Diagnose hardware and software malfunctions utilizing diagnostic tools.

• Execute component-level hardware repairs and adjust mechanical components as necessary.

• Set up and install relevant software applications.

• Manage the installation, relocation, addition, modification, and removal of hardware and software products (IMAC/R).

• Educate and train customers on the usage of installed hardware and software.

• Arrange services, complete necessary documentation, and enhance customer satisfaction.

• Engage in hardware and software training, KPI initiatives, and special projects.

⛳️ Requirements

• Educational background or equivalent practical experience required.

• A minimum of 1-2 years of relevant experience or a comparable combination of education and experience in Field Services.

• Strong written and verbal communication abilities.

• Valid driver's license and driving record that meets DN's fleet standards.

🏝️ Benefits

• Equal opportunity employer with a commitment to diversity.

• Comprehensive training programs including on-the-job, classroom, and online training.

• A global and collaborative work environment.