Senior Field Service Engineering Specialist

This is a fully remote position, open to applicants in Alabama, +45 more states.

📋 Description

• Lead the investigation and diagnosis of product and system-related issues, identifying root causes and proposing corrective measures.

• Assist in the execution of failure analysis processes such as PIR, CCR, HTD, and TSR.

• Record diagnostic outcomes and repair activities in the specified systems and databases.

• Disseminate technical knowledge and insights through KMS, QSOL, training sessions, and collaboration across teams.

• Act as the onsite technical authority, contributing to technical policies, decisions, and field strategies.

• Examine complex and emerging field challenges, providing sustainable technical solutions.

• Work in conjunction with TTM, Engineering, and other internal teams during escalation scenarios to enhance product quality.

• Mentor and coach field service teams.

• Assist with field campaigns and VPI initiatives.

• Apply structured problem-solving techniques, such as the Seven-Step Approach, to implement approved product corrections.

• Collect and interpret technical data between engineering teams and service channels.

• Leverage data, testing, and field evidence to verify long-lasting solutions and avert recurring failures.

• Clarify intricate engineering concepts, documentation, and solutions to customers.

• Offer customer training and guidance regarding product usage and integration.

• Utilize data management tools to gather information and escalate issues as necessary.

⛳️ Requirements

• A college, university, or equivalent degree in Engineering or a related discipline is highly preferred; relevant experience may be considered in lieu.

• Intermediate-level work experience in a relevant field is required.

• Previous experience in a technical capacity is preferred.

• Licensing may be necessary to comply with export control or sanctions regulations.

• Must be able to reside within 1.5 hours of Baton Rouge, LA, or its surrounding areas.

• Experience supporting products rated 15L and below is essential.

• Ability to work independently in a remote setting while managing one’s schedule effectively.

• Capability to support customers across North America, both remotely and onsite.

• Willingness to assist markets that fall outside the standard scope at times.

• Completion of safety-related training in accordance with CSSNA and CARE guidelines is required.

• Proficient in clear and concise technical communication and documentation, adhering to Write Smart guidelines.

• Multilingual skills are desirable but not mandatory.

🏝️ Benefits

• Remote work opportunities with minimal supervision.

• Flexibility to manage one’s own schedule.

• Access to training and development opportunities.

• Support for involvement in special project work.

• Multilingual abilities are considered an asset.

• No relocation is required, and relocation assistance is not available.