Field Service Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Execute advanced troubleshooting and repairs on designated MRI/CT and other equipment.

• Carry out installation, validation, and maintenance tasks on assigned machinery.

• Guide, instruct, and support less experienced Field Engineers while offering coaching and feedback.

• Lead customer communications and act as the escalation point for customer-related issues, including installations.

• Manage customer concerns from dispatch or identification through to resolution.

• Keep team members updated on the status of issues for assigned customers.

• Drive and communicate initiatives at headquarters, zone, or area levels.

• Co-lead regular team or modality meetings as necessary.

• Suggest value-added services to enhance customer business efficiency.

• Maintain logs of customer service and internal service records; order repair parts and oversee cycle times.

• Utilize GEHC escalation processes and collaborate with regional and national support on corrective action plans.

• Collaborate with teammates, colleagues, customers, and commercial partners.

• Act as both a member and a leader of the account community for key and assigned accounts.

• Identify potential sales leads and engage in contract renewals and other sales opportunities.

• Advocate for and implement revenue programs.

• Cultivate customer relationships and act as a valued business partner.

• Monitor competitor insights and market trends.

• Support business expansion and collaborate with Commercial Sales teams and regional/zone leadership.

• Assist the Area Service Manager or Director of Service in strategies for growth and deployment.

• Provide application training to clinical or scientific personnel as necessary.

⛳️ Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field, along with 4+ years of experience in servicing electrical equipment; OR equivalent military education with 4+ years of experience in servicing electrical equipment; OR a High School Diploma/GED with 8+ years of experience in servicing electrical equipment.

• Proven experience working with internal team members and external customers as part of a solution-oriented service process.

• Demonstrated ability to diagnose and repair mechanical, electromechanical, and/or electronic equipment.

• Experience in troubleshooting and addressing customer concerns.

• Proficient with web applications and the Microsoft suite of products.

• Successful completion of GEHC's standard background check, including a post-offer drug test.

• Adherence to customer access policies, including necessary immunizations and additional drug tests or background checks when applicable.

• Capability to lift, carry, push, and pull up to 35 lbs. without assistance.

• Must frequently bend, stoop, twist, climb, crouch/squat, and kneel/crawl.

• Must be legally authorized to work in the United States.

• GE HealthCare will not provide sponsorship for employment visas.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• 401(k) plan with opportunities for both employee and company contributions.

• Life, disability, and accident insurance.

• Tuition reimbursement.

• Professional development.

• Challenging career opportunities.

• Competitive compensation.

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).