Senior Field Property Damage Claims Adjuster

This is a fully remote position, open to applicants in California.

📋 Description

• Perform virtual and on-site investigations at the residences of policyholders.

• Evaluate property damage, establish liability, assess the extent of loss, and negotiate equitable settlements.

• Utilize claims management software, a company vehicle, and a laptop to assess damage and draft estimates in a paperless setting.

• Identify and report potential subrogation opportunities.

• Notify the appropriate state and industry agencies regarding incidents of theft, fraud, or arson.

• Operate independently with responsibilities that directly influence management results.

• Represent the company in a professional manner during public engagements.

• Interact with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant stakeholders.

• Negotiate settlements with policyholders for claims.

• Advocate for safety and adhere to safety and ergonomic standards.

• Carry out additional duties as assigned.

• Travel to the homes of policyholders in San Diego and its surrounding areas.

• Participate in 1 to 3 catastrophe deployments each year upon hiring.

⛳️ Requirements

• High School diploma or equivalent is mandatory.

• Exceptional customer service experience, ideally in a retail setting.

• Experience in construction or insurance is highly desirable.

• Strong oral and written communication capabilities.

• Proficient in computer skills, including MS Word, Excel, and Outlook.

• Competence with smartphones and various applications.

• Willingness to learn about insurance policies and property damage.

• Outgoing demeanor and comfort in engaging with policyholders, claimants, agents, witnesses, and investigators.

• Possession of a valid driver's license and bondable status.

• Final candidates will undergo a Motor Vehicle Record background check.

• Capability and willingness to climb ladders and work on rooftops several times daily.

• Ability to work in tight, confined spaces such as attics and crawlspaces.

• Achieve a minimum passing score on all claims training examinations.

• Capacity to perform physical tasks such as bending, kneeling, pulling, pushing, sorting, carrying up to 50 lbs., climbing, reaching, standing, walking, seeing, speaking, reading, writing, and key entering.

• Proficiency in speaking, reading, and writing in English.

• Willingness to travel away from home for catastrophe deployments, typically for 2 to 3 weeks.

• Commitment to participate in 1 to 3 catastrophe deployments annually.

🏝️ Benefits

• Company vehicle and laptop provided.

• Paid training offered through the University of Farmers.

• Flexibility and autonomy to work outside the confines of a traditional desk job.

• 401(k) retirement plan.

• Comprehensive medical insurance.

• Dental insurance coverage.

• Vision insurance options.

• Health Savings Accounts available.

• Flexible Spending Accounts offered.

• Life insurance coverage.

• Paid Time Off (PTO).

• Paid parental leave benefits.

• Tuition assistance program.

• Bonus opportunities based on individual and company performance.

• Additional hourly pay and overtime during catastrophe deployments.

• Opportunities for rapid growth and advancement through education, mentorship programs, and inspiring leadership.