Senior Facilities Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Take ownership of the reactive and program R&M vendor model across all trades, which includes vendor selection, onboarding, performance management, escalation, and exit decisions.

• Oversee reactive service delivery, handling work-order dispatch, prioritization, completion, closure, aging control, and escalation procedures.

• Manage recurring program vendors for services such as HVAC, refrigeration, generators, fire/life safety, pest control, janitorial, exterior, snow removal, and landscaping.

• Develop and maintain comprehensive scopes of work, service frequencies, location-specific specifications, and quantifiable performance standards.

• Create and manage the annual R&M budget, forecast and monitor expenditures, approve invoices, manage accruals, and drive cost-efficiency initiatives.

• Lead emergency management efforts, which include preparedness for severe weather, outages, flooding, vendor mobilization, communication, recovery, and reporting.

• Take charge of CMMS discipline, including workflows, data standards, reporting, dashboards, configuration, and ongoing improvement efforts.

• Analyze CMMS and financial data to uncover trends, failures, repeat-call locations, aging work orders, SLA performance, PM compliance, and spend variances.

• Establish vendor governance protocols, encompassing onboarding, insurance and compliance requirements, pricing reviews, scorecards, and quarterly business reviews (QBRs).

• Deliver operational and executive reports on program performance, vendor effectiveness, emergencies, expenditures, and associated risks.

• Act as an escalation point for Operations and Patient Care leadership regarding facility issues that impact patient care or business continuity.

• Develop standard operating procedures (SOPs), checklists, and playbooks for the processes of requesting, approving, executing, and closing work.

• Assist with capital planning and making repair-versus-replace decisions informed by asset history and cost data.

• Lead, coach, and mentor facilities managers, coordinators, and analysts.

• Supervise staff, which includes hiring, performance management, and professional development.

⛳️ Requirements

• A Bachelor’s degree in Facilities Management, Engineering, Construction Management, Business, or a related field is preferred (or equivalent experience).

• A minimum of 7 years of progressive experience in facilities management, including vendor management, CMMS administration, and budget oversight across a multi-site portfolio.

• Proven experience managing both reactive and recurring R&M vendors across various trades and multi-site portfolios.

• Proficient in CMMS with hands-on experience in work order, asset, vendor, and invoice management, as well as reporting and dashboard development.

• Strong analytical abilities, with advanced Excel skills and the capability to transform work order and expenditure data into actionable decisions.

• Demonstrated financial accountability for a maintenance or R&M budget, including forecasting, invoice approval, and variance management.

• Experience in leading emergency response and ensuring business continuity across multi-site facilities.

• Skilled in writing and managing scopes of work, service-level expectations, and contracts for recurring programs.

• Familiarity with HVAC, electrical, plumbing, generators, and fire/life safety systems.

• Excellent communication and influence skills with operational, clinical, financial, and vendor stakeholders.

• Ability to operate strategically and tactically in a dynamic, distributed environment.

• Willingness to travel up to 25% for site visits, vendor meetings, and emergency response initiatives.

• CFM or equivalent facilities certification is preferred.

• Experience in healthcare, pharmacy, or other regulated multi-site settings is preferred.

• Familiarity with enterprise CMMS and executing vendor RFPs and transitions is preferred.

• Experience with centralized programs is preferred.

• Proficiency in Power BI or similar analytics tools is preferred.

🏝️ Benefits

• Medical, Dental, & Vision Insurance

• Paid Time Off

• Bonding Time Off

• 401K Retirement Savings Plan with Company Match

• HSA Company Match

• Flexible Spending Accounts

• Tuition Reimbursement

• myFlexPay

• Family Support

• Mental Health Services

• Company Paid Life Insurance

• Award/Recognition Programs