Senior Facilities Coordinator

This is a fully remote position, open to applicants in Alabama, +42 more states.

📋 Description

• Deliver comprehensive facility management services, ensuring ongoing oversight of office and facility operations.

• Address client inquiries and issues, guaranteeing prompt and high-quality resolution and service delivery.

• Engage with clients for follow-ups to confirm their satisfaction with services provided.

• Handle facility-related inquiries and complaints, validate concerns, and implement necessary corrective measures.

• Stay informed about all operational elements of building systems.

• Collaborate with external contractors for equipment servicing and repairs.

• Adhere to specific building maintenance and safety protocols.

• Maintain effective communication with contractors, clients, and team members.

• Support site inspections within the designated building portfolio.

• Create and delegate work orders to engineering personnel, subcontractors, and vendors.

• Track and report on both open and closed work orders.

• Request, review, and submit vendor work orders, bids, and proposals.

• Confirm final invoice amounts and facilitate payment processing.

• Assist in evaluating and monitoring vendor performance.

• Provide training for vendors on work order and billing procedures.

• Oversee complex work orders, including those involving environmental issues and disaster recovery.

• Manage vendor and landlord services to ensure timely job completion.

• Compose and document written communications.

• Schedule and log maintenance and equipment repairs.

• Engage with clients, landlords, and vendors to discuss issues and project progress.

• Offer training and guidance on processes and procedures to new team members.

• Organize special events in support of the client.

• Assist in measuring and reporting KPIs against established service level agreements.

• Provide facilities helpdesk services and oversee internal/external workflow for facilities-related cases.

⛳️ Requirements

• An Associate’s or Bachelor’s degree in facilities management, building management, business, or a related field is preferred.

• A minimum of 3-5 years of experience in an administrative or tenant services role.

• Proficiency in data entry, extensive reporting, filing, answering phones, scheduling, and communication tasks.

• Previous experience in customer service is essential.

• Prior work experience in facilities/property management, commercial real estate, or professional services industries is preferred.

• Strong communication skills, both oral and written.

• Ability to maintain a customer focus.

• Demonstrated initiative and a sense of urgency.

• Capacity to handle multiple tasks simultaneously.

• Attention to detail.

• Financial acumen is desirable.

• Effective time management abilities.

• Team-oriented mindset.

🏝️ Benefits

• Health insurance

• Vision insurance

• Dental insurance

• Flexible spending accounts

• Health savings accounts

• Retirement savings plans

• Life insurance

• Disability insurance

• Paid and unpaid time off

• Competitive compensation