Senior Enterprise Implementation Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide advice and guidance to strategic customers throughout the onboarding, adoption, advocacy, and renewal processes.

• Oversee the deployment of Samsara technology for large-scale enterprise clients.

• Assist customers in realizing quick value from their investments.

• Develop launch plans and roadmaps to enhance product utilization.

• Monitor implementation progress, user participation, product adoption, and account health.

• Conduct training sessions and showcase Samsara technology to both executives and everyday users.

• Address customer challenges across various use cases.

• Manage multiple customer engagements simultaneously.

• Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product teams.

• Act as a mentor to the Customer Success and Support teams.

• Cultivate a deep understanding of the Samsara platform and effectively communicate its capabilities to customers.

• Advocate for Samsara’s cultural principles.

⛳️ Requirements

• A minimum of 6 years of experience in a senior Customer Success, account management, or strategic consulting role.

• Preferred experience in Enterprise SaaS.

• Strong ability to manage priorities and high emotional intelligence.

• Experience in supporting or working with technical products.

• Exceptional problem-solving abilities.

• Consultative skills and experience in comprehensive system implementations.

• Demonstrated capability to build trust and communicate effectively with executives, Product and Engineering leadership, and software users.

• Initiative and the ability to excel in a fast-paced, change-driven environment.

• Demonstrated diplomacy, tact, and composure under pressure.

• Bachelor’s degree from a four-year institution.

• Experience in serving and supporting large-scale business solutions for Fortune 500 companies is preferred.

🏝️ Benefits

• Performance-based bonus/variable pay.

• Equity options for eligible positions.

• Flexible, employee-driven remote work model.

• Professional development stipend.

• Comprehensive health insurance plans.

• Parental leave benefits.

• Above-market total compensation opportunities.

• Flexible working arrangements.

• Remote work support aligned with operational needs.