Senior Enrollment/Billing Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a designated portfolio of intricate client accounts.

• Execute collection processes and procedures.

• Investigate and address billing or payment inquiries within defined turnaround times, escalating issues as necessary.

• Reconcile accounts receivable with third-party administrators, brokers, and clients.

• Coordinate conference calls or meetings with both internal and external stakeholders.

• Examine member eligibility and analyze rate discrepancies.

• Evaluate client data utilizing reports and various resources.

• Manage group renewals, new business, terms, and modifications.

• Conduct periodic account reconciliations.

• Calculate and generate special charge invoices.

• Monitor delinquency reports and communicate with TPA partners.

• Perform peer audits to ensure quality and reduce financial risk.

• Achieve or surpass daily, quality, and personal development objectives.

• Track and evaluate customers’ financial performance using suitable tools.

• Address customer disputes and rate concerns with matrix partners.

• Identify and execute process enhancements in collaboration with matrix organizations.

• Utilize accounting principles.

• Prepare monthly and ad hoc reports.

• Deliver customer service to both internal and external clients.

• Process, review, and comprehend inputs from various systems.

• Provide support for special projects.

• Conduct electronic invoicing.

• Apply financial payments to accounting systems.

• Perform filing and general administrative tasks.

• Assist the cash team with cash and census applications, mailings, filing, and electronic invoicing.

⛳️ Requirements

• High School Diploma or equivalent experience is mandatory; a Bachelor’s degree is preferred.

• 3+ years of experience in billing, accounting, or collections roles.

• Proficient in 10-key data entry.

• Strong expertise in Excel.

• Knowledge of Genasys, SAP, and PCRS systems is preferred, or a quick learner of new applications and systems.

• Analytical mindset with a keen attention to detail, focused on quality.

• Familiarity with Microsoft applications.

• Demonstrated strong problem-solving abilities.

• Capable of managing time effectively and prioritizing tasks appropriately.

• Ability to multitask and adjust priorities as needed.

• Self-motivated and able to work independently.

• Excellent verbal and written communication skills, along with strong organizational capabilities.

• Strong interpersonal skills.

• Must be able to work from home with cable broadband or fiber optic internet, achieving speeds of at least 10Mbps download and 5Mbps upload.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical, vision, and dental coverage available from day one.

• Access to well-being and behavioral health programs.

• 401(k) plan.

• Company-paid life insurance.

• Tuition reimbursement options.

• A minimum of 18 days of paid time off annually.

• Paid holidays.

• Leaves of absence.

• Opportunity for remote work arrangements.

• Requirement for cable broadband or fiber optic internet for home working.