Billing Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and coordinate a team of billing professionals, which includes hiring, training, scheduling, and managing performance.

• Establish performance benchmarks and ensure sufficient staffing to achieve or surpass service objectives.

• Collaborate with local leadership to assess departmental performance and suggest corrective measures.

• Facilitate the preparation of monthly invoices and billing adjustments.

• Address billing inquiries and discrepancies using independent judgment.

• Create local billing processes, procedures, and policies that align with regional and corporate standards.

• Serve as a resource for complex or escalated billing inquiries and engage with customers to resolve issues.

• Analyze billing system reports and rectify discrepancies.

• Ensure that cash receipts are processed and accurately posted to customer accounts.

• Assist credit and collections, customer service, and operations teams with billing inquiries, training, and issue resolution.

• Prepare manual billings for non-routine, complex arrangements when necessary.

• Collect and summarize additional billing information to meet customer requirements.

• Carry out other job-related responsibilities as assigned.

⛳️ Requirements

• Proficient in MS Excel at an intermediate level.

• Capacity to interact and communicate professionally and collaboratively with regional, area, and division leadership teams, staff, and customers.

• Initiative to investigate and follow up on non-standard situations to ensure adherence to company policies and procedures.

• Ability to coach, mentor, and train others to meet performance expectations.

• Capability to manage multiple projects and tasks while meeting deadlines.

• Ability to work collaboratively with others to achieve goals and objectives.

• Skill in establishing processes and procedures for effective department workflow.

• Proficiency in tracking, measuring, and managing performance.

• Comprehensive knowledge and understanding of billing transactions and processes.

• High school diploma or G.E.D.

• A minimum of 3 years of relevant billing experience at an increasingly responsible level.

• At least 1 year of experience supervising others or serving in a leadership role.

🏝️ Benefits

• Extensive medical benefits coverage, dental plans, and vision insurance.

• Health care and dependent care spending accounts.

• Short- and long-term disability coverage.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• Retirement plan featuring a generous company match.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO).