Senior Engineering Manager – Forward Deployed Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of client outcomes across the portfolio, focusing on deployment health, impact, trade-offs, and go-live timelines.

• Manage capacity and assign new clients with clear ownership and prioritization strategies.

• Guide FDE pods through their technical architects.

• Transition existing clients onto the Partner API in cohorts, collaborating with implementation, platform engineering, and client teams.

• Oversee coordination with platform teams regarding capability gaps and stalled reviews.

• Ensure every go-live concludes hypercare with a documented and signed-off handoff.

• Recruit and develop FDEs and Deployment Strategists, encompassing coaching, performance discussions, leveling, promotions, and evaluations.

• Manage the agent roster, including adoption, measurement, deployment responsibilities, and human approval of outputs.

• Uphold platform discipline by necessitating additive or explicitly superseding modifications.

• Collaborate with go-to-market teams prior to commitments and formulate dated plans based on prioritized client requirements.

• Document and scale the deployment playbook.

• Report to Engineering and engage daily with platform, implementation, customer success, and sales teams.

⛳️ Requirements

• Over 8 years of experience in software engineering.

• More than 3 years of experience managing engineers, including hiring, performance management, leveling, promotions, and team development.

• Proven experience leading teams in delivering solutions within customer environments.

• Experience in managing a migration or re-platforming initiative with clients.

• Skilled in allocating a team to meet higher demand than supply.

• Extensive technical knowledge of integrations, including APIs, authentication, webhooks vs. polling, idempotency, schema drift, and reconciliation.

• Familiarity with building AI agents, including human-in-the-loop design, evaluation, and handling confident errors.

• Security-first mindset, considering sensitive data and compliance as key design elements.

• Proficient in communicating “no” or timeline constraints to customers or sales while preserving relationships.

• Ability to create an impact beyond one's own team through tooling, practices, or platform enhancements.

• Preferred: experience in healthcare or other regulated domains; knowledge of EHR, scheduling, pharmacy, or payments integrations; familiarity with FHIR is a plus.

• Preferred: experience managing managers, driving organizational change, or scaling an FDE, solutions engineering, or professional services function.

• Preferred: experience with developer platforms including SDKs, CLIs, API conventions, and tested documentation.

• Preferred: comfort in technical conversations during pre-sales discussions.

• Bachelor’s degree in Computer Science or Engineering, or equivalent experience.

🏝️ Benefits

• Medical, Dental, and Vision plans.

• Flexible Spending/Health Savings Accounts.

• Flexible PTO.

• 401(k) with Company Match.

• Life Insurance.

• Pet insurance.