Senior Engineer – Managed Services – Mainframe z/OS

This is a fully remote position, open to applicants in United States.

📋 Description

• Install and tailor z/OS through the IBM ServerPac for z/OS methodology.

• Regularly apply updates and fixes to the operating system and program products.

• Analyze and troubleshoot issues related to the operating system and program products.

• Install and provide support for ISV products, including those from CA, BMC, and Rocket Software.

• Estimate and plan for installation, upgrades, and customer transition projects.

• Offer technical support during Disaster Recovery exercises and Business Continuity Processes.

• Implement enhancements, technical strategies, and scalable solutions for intricate mainframe environments.

• Identify and rectify performance-related issues.

• Facilitate project planning by setting and achieving estimates, milestones, target dates, and schedules.

• Develop and enhance standards for installation processes.

• Deliver technical training and mentorship.

• Address software-related issues and respond to ServiceNow customer requests.

• Install, implement, maintain, upgrade, configure, troubleshoot, and optimize client infrastructure solutions.

• Maintain network hardware, software, and communication links.

• Ensure data integrity and security at the enterprise level across host computers and databases.

• Conduct database installations, patching, upgrades, tuning, monitoring, replication, backups, security, user management, and resource management.

• Research and suggest infrastructure products, services, and standards.

• Engage in Disaster Recovery exercises and planning initiatives.

• Adhere to change control, incident response, and testing protocols.

• Monitor equipment performance, space allocation, and data growth while recommending enhancements.

• Create scripts to automate routine tasks.

• Update customer incident tickets and change orders, providing status updates.

• Generate reports tailored to business user requirements.

• Develop and maintain policies, procedures, and training programs.

• Create reusable Managed Services assets.

• Foster client relationships through conference calls and collaborative account management.

• Collaborate with Continuous Improvement on pre-sales support, service design, and scoping activities.

• Provide technical insights for proposal scope, costs, and effort estimates.

• Work alongside project managers on project plans and timelines.

• Attend training and pursue industry-related certifications as specified by management.

• Adhere to time-entry and compliance guidelines.

⛳️ Requirements

• Bachelor’s degree in Information Systems, Information Technology, Computer Science, or a related field, along with 5 years of experience in installing, maintaining, and supporting mainframe software products for IBM mainframes, and executing system management tasks, OR 9 years of equivalent experience.

• Proven experience with z/OSMF Configuration Assistant.

• Strong communication and presentation abilities.

• Proven capability to carry out tasks related to customers’ disaster recovery plans.

• Proficient in the majority of UNIX Systems Services, z/OS, REXX/CLIST, and JCL.

• Demonstrated experience with ISV products in system management, security, data management, application development, and performance optimization.

• Proven ability to implement and troubleshoot IT infrastructure systems and configurations within the designated area of expertise.

• Capacity to acquire additional technical skills.

• Strong verbal and written communication abilities.

• Proven ability to manage multiple tasks and prioritize workloads effectively.

• Excellent customer service skills.

• Ability to investigate issues and apply problem-solving techniques.

• Capacity to build positive working relationships and collaborate effectively in a managed services environment.

• Resourcefulness when working with various client and internal departments.

• Ability to provide guidance and leadership to less experienced technical team members.

• Proven ability to cultivate strong customer relationships and trust to ensure future business opportunities.

🏝️ Benefits

• Annual bonus target of 10% contingent upon the terms and conditions of the plan.

• Benefits offered through CDW’s benefits program.

• Opportunities for industry-related certifications as determined by management.

• Access to training sessions.

• A culture of AI-fluent learning and experimentation.