Senior Engagement Delivery Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee teams to ensure successful customer outcomes during implementations.

• Manage intricate enterprise and strategic projects.

• Lead and engage in client management, project execution and oversight, scoping, contract reviews, knowledge transfer, and budget management.

• Act as the primary leader of the project team, assembling the team and providing communication, motivation, and direction.

• Function as the main customer liaison and guarantee compliance with Salesforce methodology, project stages, and governance.

• Develop and oversee project plans; monitor progress and timelines; adjust schedules as needed; and ensure timely, on-budget delivery.

• Identify and resolve challenges and eliminate barriers to achieving project objectives.

• Guide teams through the software engineering process utilizing Agile methodologies along with analytical and technical expertise.

• Oversee project resource utilization, allocation, budgets, timesheets, and approvals.

• Lead one or two major projects or programs, or several interconnected small to medium-sized projects.

• Facilitate requirements gathering and assist in creating project deliverables and Salesforce documentation.

• Operate as an extension of the account team to broaden the Salesforce footprint.

• Participate in comprehensive implementation planning, including risk and issue management, communication strategies, and organizational change.

• Facilitate User Acceptance Testing and coordinate user acceptance sign-off.

⛳️ Requirements

• 7+ years of experience in professional services, consulting, or program/project management.

• 3+ years of experience managing complex technology implementations; Salesforce platform experience is highly desirable.

• Demonstrated project management experience with external client projects, particularly in software development, CRM, and SaaS environments.

• Capability to balance business and technical requirements while producing project plans and estimates.

• Ability to lead enterprise-wide initiatives, facilitate executive meetings, mentor senior team members, and manage project risks, dependencies, plans, and estimates.

• Experience managing project teams of 20+ members while overseeing budgets and schedules.

• Proven ability to handle difficult conversations effectively.

• Established track record of delivering high-quality results on time and within budget.

• Capacity to maintain clear communication with remote consultants.

• Exceptional interpersonal, verbal, and written communication skills.

• Ability to thrive in a fast-paced, high-energy, team-oriented setting.

• Proficiency in both Spanish and English.

• Willingness to travel regionally and occasionally on an international basis.

• Expertise in business processes within a specific industry vertical is preferred.

• Project management methodology certification such as PMP, SAFe, or Scrum is preferred.

• Experience providing senior-level consulting and advisory services to client business and technology executives is preferred.

• Pre-sales skills and experience in enterprise change management are preferred.

• Familiarity with enterprise-scale integration solutions and cloud technology, or equivalent, is preferred.

• Experience in implementing enterprise-scale CRM software solutions is a plus.

🏝️ Benefits

• Salesforce benefits and resources that promote balance and well-being.

• AI tools to enhance employee effectiveness.

• Reasonable accommodation support during the application or recruitment process.

• An inclusive and non-discriminatory workplace.