Senior Employee Experience Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main HR partner for both managers and employees within a designated portfolio.

• Address intricate inquiries from employees and managers that necessitate advanced judgment, policy interpretation, or collaboration across departments.

• Provide guidance to managers on performance issues, conduct, attendance, and team dynamics.

• Mentor managers and junior team members regarding case management, effective communication, and decision-making for escalations.

• Oversee moderately complex employee relations cases from start to finish, encompassing investigations, resolutions, and necessary documentation.

• Assist with leave of absence administration in collaboration with benefits teams.

• Collaborate with employees and managers during times of organizational change, restructuring, leadership transitions, role eliminations, and team realignments.

• Support engagement initiatives and convert survey findings into actionable strategies.

• Facilitate or co-facilitate training sessions for managers and listening sessions.

• Monitor program results and report on impact utilizing organizational health metrics.

• Aid in the onboarding and development of new team members.

• Cultivate relationships across the People Team and with cross-functional stakeholders, including IT and Legal departments.

• Represent Employee Experience in cross-departmental projects and strategic initiatives.

• Participate in retrospectives, updates to playbooks, RACI documentation, and discussions centered around lessons learned.

⛳️ Requirements

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related discipline; or equivalent professional experience.

• Over 5 years of progressive experience in employee experience, employee relations, or HR partnership roles.

• Proven focus on coaching managers, supporting frontline employees, and managing employee relations cases.

• Experience in supporting employees within a global and matrixed organizational structure.

• Demonstrated ability to independently manage complex HR cases, employee relations investigations, and coaching for managers.

• Familiarity with supporting leave programs across various legislative frameworks, including FMLA, statutory parental leave, and country-specific entitlements.

• Previous experience in informally leading, mentoring, or coaching peers or junior team members.

• Exceptional written and verbal communication skills.

• Strong analytical skills and proficiency in working with HR data.

• Outstanding attention to detail and strong organizational skills.

• Mature judgment and discretion in handling sensitive, high-risk, or high-visibility situations.

• Ability to influence others without formal authority across different functions, geographies, and levels of seniority.

• Capability to work independently in ambiguous situations with minimal supervision.

• HR certification such as PHR or SHRM-CP is preferred.

• Candidates may need to undergo a pre-employment criminal background check.

🏝️ Benefits

• May require travel based on company needs.

• Reasonable accommodations can be made to assist individuals with disabilities.

• Equal opportunity employer dedicated to workforce diversity.