Senior Ecosystem Operations Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take ownership of the technology, processes, and operational infrastructure that supports channel, distribution, OEM, GSI, and MSP partnerships.

• Design and oversee comprehensive partner processes, including deal and referral registration, service attachment, two-tier distribution, rules of engagement, and quote-to-cash procedures.

• Collaborate with the Deal Desk and Billing teams to manage transaction workflows and address registration, quoting, and billing issues.

• Manage the operational implementation of partner tiering, onboarding, compliance with certification, NFR licenses, rebates, and incentives.

• Administer the partner technology ecosystem, which includes Impartner PRM, Salesforce CRM partner objects, deal registration, and partner portals.

• Ensure system health, data integrity, vendor roadmaps, renewals, and service-level accountability are maintained.

• Oversee integrations across partner platforms, Salesforce, ERP, quoting, billing, and financial systems.

• Lead the prioritization and user acceptance testing for implementations, migrations, and platform improvements.

• Manage the ecosystem data model, partner attribution records, reporting, and dashboards.

• Direct the ecosystem month-end close in partnership with Deal Desk, Compensation, Accounts Receivable, and Finance.

• Develop and deploy AI agents to automate deal registration routing, NFR provisioning, data quality checks, and reporting.

• Maintain process maps, runbooks, and training materials; assist with tool configuration, testing, and end-user training.

• Manage channel price files and partner quoting for product launches and SKU modifications.

⛳️ Requirements

• Proven experience in business-to-business software-as-a-service channel or partner operations, demonstrating direct ownership of ecosystem workflows and the capability to work independently in a remote setting.

• Practical experience with Impartner or a comparable PRM platform, covering deal registration and partner portal administration.

• Strong familiarity with Salesforce CRM, including partner objects, opportunity management, Flow, validation rules, reports, and dashboards.

• In-depth knowledge of resale, two-tier distribution, deal registration, rules of engagement, partner discounting, and partner quote-to-cash processes.

• Comprehension of OEM, GSI, and MSP transaction structures and their operational prerequisites.

• Direct involvement in managing partner programs, including tiering, certification compliance, rebates, and incentives, with accountability for execution and adherence to standards.

• Experience in designing and documenting intricate operational processes for distributed teams.

• Proficiency in translating business requirements into detailed system specifications and configurations.

• Experience leading user acceptance testing throughout the release process.

• Hands-on experience utilizing AI tools and creating agents to streamline operational workflows.

• Ability to resolve ambiguous operational escalations across various systems, teams, and partner relationships.

• Experience aligning Deal Desk, IT, Finance, Compensation, Legal, and Sales teams around operational modifications.

🏝️ Benefits

• Comprehensive benefits to support your health, finances, and overall well-being.

• Flexible Paid Time Off.

• Team Member Resource Groups.

• Equity Compensation & Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental Leave.