Senior Documentation Specialist

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Create and maintain high-quality, precise content for staff.

• Direct content development and manage knowledge for projects of various scopes.

• Assess and refine colleagues’ documentation for accuracy, formatting, styles, and standards.

• Facilitate team and partner department meetings.

• Oversee comprehensive management of individual communities within the knowledge management system.

• Identify and rectify documentation deficiencies and provide consultation on enhancement strategies.

• Lead projects by formulating and implementing work plans, recognizing obstacles, and suggesting solutions.

• Manage team reporting tasks and assist both management and team members.

• Troubleshoot complex knowledge management system issues by analyzing root causes and delivering solutions.

• Edit documentation from specialists through the knowledge management system.

• Execute additional tasks as assigned.

⛳️ Requirements

• Bachelor’s Degree in English, communications, or a related field, or equivalent professional experience.

• 3-5 years of experience with a strong emphasis on technical writing and documentation management.

• Proficient in editing, formatting, and ensuring adherence to established style guides and quality standards.

• Must exhibit flexibility in supporting various teams and business lines, adjusting to changing priorities and demands.

• Capable of delivering specific, timely, and respectful feedback to colleagues.

• Strong skills in planning, organization, and prioritization.

• Ability to quickly assimilate new technical and business knowledge.

• Must be able to operate under typical office conditions and work from home as needed.

• May be required to work extra hours beyond the standard schedule.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Retirement savings plans.

• Paid time off.

• Employer-sponsored life and disability insurance with additional buy-up options available.

• Tuition assistance program.

• Well-being benefits.

• Comprehensive benefits package to support career growth, individual and family health, and financial wellness.

• Eligibility for variable pay.