Senior Document Production Associate – 2nd Shift

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Deliver word processing and document production services for clients.

• Evaluate job requests, determine the appropriate production method, and ensure tasks are completed throughout their lifecycle.

• Edit, proofread, convert, create, transcribe, and fulfill various document production requests.

• Utilize document production equipment, technology, software, and hardware.

• Coordinate document production services, including preparation, intake, and team workflow.

• Resolve complex software and hardware issues.

• Maintain logs and tracking software for assigned tasks.

• Adhere to deadlines for accepting, completing, and delivering work.

• Communicate with colleagues, supervisors, and clients about job statuses and deadlines.

• Promote ongoing service improvement and build strong client relationships.

• Manage sensitive and confidential documents and information.

• Conduct quality assurance on the work of others.

• Provide training to junior staff.

• Support peer teams with proofreading, design, and document production as necessary.

• Engage with clients in person, via phone, and electronically.

• Comply with Williams Lea and client-site policies.

• Use equipment and supplies in a cost-effective manner.

• Perform additional assignments as directed by management.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• Higher education preferred or relevant work experience is acceptable.

• A minimum of 3 years of experience, ideally in a legal, banking, or large corporate setting.

• Prior experience in document production and word processing is preferred.

• Advanced proficiency in MS Office software (Word, Excel, PowerPoint).

• Strong keyboarding and typing abilities.

• Familiarity with software applications for editing and/or creating documents.

• Knowledge of a legal timekeeping or job tracking system is a plus.

• Capacity to work in a fast-paced team environment, both independently and collaboratively.

• Ability to prioritize tasks, manage projects, and meet deadlines effectively.

• Exceptional attention to detail and organizational skills, with a focus on accuracy and quality.

• Competence in handling sensitive and/or confidential documents and information.

• Capability to make independent decisions that align with business needs and policies.

• Proficiency in troubleshooting complex or advanced tasks, equipment, or software issues, and escalating when necessary.

• Excellent verbal and written communication skills, including professional telephone and email etiquette.

• Self-motivated with a proactive, positive attitude.

• Demonstrated customer service skills.

• Ability to interact effectively with individuals from diverse backgrounds and functions.

• Must pass pre-employment background checks and drug screening.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Disability insurance.

• 401(k) plan with company match.

• Life insurance.

• Optional supplemental insurance coverages.

• Parental leave.

• Adoption assistance.

• Tuition assistance.

• Employer/partner discounts.

• Overtime pay.

• Shift differential pay.

• Call-in pay.

• Stand-by pay.