Senior Director, User Readiness

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the User Readiness portfolio, which includes community management, digital engagement, technical readiness, and risk monitoring and intervention.

• Supervise network, digital, and analytics talent along with around 30 contract community support personnel.

• Establish team vision and priorities, monitor progress, mentor staff, and assist in achieving goals.

• Foster an inclusive, high-performing culture that aligns with College Board Operating Principles.

• Identify and address talent and skill deficiencies in analytics, process design, and experiential mindset.

• Create growth and succession pathways for Directors and their teams.

• Guide Directors in taking ownership of outcomes within their respective functions.

• Analyze portfolio data and insights to formulate business cases and drive changes in processes, technology, and resources.

• Maintain a unified definition of user readiness and operating standards across College Board programs.

• Define risks, signals, thresholds, and standards for intervention regarding readiness.

• Anticipate business needs and guide modifications to processes, case management, and technology requirements.

• Prioritize tasks across readiness functions and manage the master planning calendar and milestone schedules.

• Take responsibility for readiness outcomes for coordinators and testing personnel, reallocating focus based on performance results.

• Facilitate cross-portfolio retrospectives to influence future strategy.

• Oversee user readiness for the College Board’s next-generation digital testing platform.

• Present the User Readiness roadmap to key strategic partners at the College Board.

• Adapt the User Readiness model in line with digital modernization initiatives.

• Design onboarding and change management processes for new programs entering the shared model.

• Act as technology integrator and primary representative for product and technical requirements.

⛳️ Requirements

• A combination of education and experience totaling over 10 years in complex, multi-program operations, community, or customer-success roles.

• Experience in managing leaders of people.

• Proven track record leading teams of people leaders and a technical workforce, including network, digital, and analytics staff, along with program or product management specialists.

• Strategic and inclusive leadership approach.

• Demonstrated capacity to enhance performance and growth through clear expectations, evidence-based feedback, coaching, and development.

• Strong background in data and analytics, including the ability to interpret intricate analyses and develop business cases.

• Proven experience in designing and implementing a shared, cross-program operating model.

• Experience in managing digital email or marketing campaigns, or programs focused on activation.

• Proficient in managing relationships with strategic partners overseeing policy, technology, data, and/or marketing.

• Demonstrated ability to guide organizational change and transition teams from traditional operating models.

• Executive-level written and verbal communication abilities.

• Experience in communicating product and technical specifications directly to technology teams.

• Comfortable with ambiguity and building new capabilities from the ground up.

• Willingness to travel occasionally, 3–5 times a year, to College Board offices or on behalf of College Board business.

• Preferred: experience in assessment, educational technology, or another high-stakes service delivery environment.

• Preferred: direct experience in building or scaling community engagement, customer success, or user-success functions.

• Passionate about expanding educational and career opportunities and contributing to mission-driven work.

• Curious and enthusiastic about emerging technologies, including AI-driven solutions and new digital tools.

• Excellent written and verbal communication skills.

• A learner’s mindset with a commitment to personal growth.

• Driven for impact and excellence, including making data-informed decisions.

• Collaborative and empathetic working style.

• Authorization to work in the United States.

🏝️ Benefits

• Flexible options for fully remote or hybrid work for candidates residing near College Board offices.

• Comprehensive compensation and benefits package.

• Fair and competitive salary.

• Location-adjusted pay scale.

• Supportive team environment and meaningful career opportunities.

• Performance evaluations, leadership discussions, and reference checks are part of the hiring process.