Senior Director, Solutions Architecture

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of 8 Solution Architects, including responsibilities for recruitment, mentoring, performance evaluation, and career advancement.

• Manage the solution architecture operating model and capacity planning for an expanding range of implementations.

• Establish benchmarks for solution design excellence, client advisory, BRD/FRD documentation, and future-state workflow development.

• Encourage customer involvement and effectively manage expectations.

• Handle escalations related to disputed, technically unfeasible, or commercially conflicting solution designs.

• Distribute workload and account responsibilities throughout the team.

• Collaborate with Solution Owners, FDEs, Platform Configuration, QA, and TPMs to synchronize solution design with delivery schedules.

• Act as a representative of Solution Architecture in cross-functional planning and engage with client executive stakeholders regarding complex or escalated accounts.

• Develop reusable training materials, templates, and playbooks.

⛳️ Requirements

• Over 15 years of experience in solution architecture, technical consulting, or related client-facing technical roles, with significant expertise in the healthcare sector.

• At least 5 years of direct management experience with a technical team—solution architects, FDEs, technical consultants, or similar roles.

• Knowledge of large, intricate platforms—claims systems, utilization/care management platforms, or similarly critical enterprise systems.

• Proven track record of leading and making decisions in uncertain, rapidly evolving environments without waiting for complete information.

• Strong technical acumen combined with effective people leadership skills.

• Established credibility with client executives, including the ability to communicate difficult messages when a solution does not meet expectations.

• Extensive experience in payer operations, utilization management, or prior authorization is advantageous.

• Familiarity with FHIR-based integration, including Da Vinci standards, along with legacy payer integration methods is a plus.

• Experience in scaling a technical team amidst rapid organizational growth is a plus.

• Proven experience in presenting to and influencing client executive stakeholders is a plus.

🏝️ Benefits

• Fully remote position with approximately 10% travel.

• Comprehensive medical, dental, vision, life, and disability insurance, along with an Employee Assistance Program.

• 401K retirement plan with company matching.

• Flexible spending and health savings accounts.

• Flex Time Off plus company holidays.

• Up to 14 weeks of paid parental leave.

• Pet insurance.

• Eligibility for bonuses.