Senior Director, Sales – Customer Support

This is a fully remote position, open to applicants in Florida, +7 more states.

📋 Description

• Propel growth, enhance customer retention, elevate customer experience, and set the strategic direction for Ryder's mobile maintenance division.

• Formulate and implement the strategic sales plan to meet revenue, profitability, and market share targets.

• Direct national business development efforts focused on acquiring new customers and expanding strategic accounts.

• Set sales targets, forecasting methodologies, pipeline management practices, and performance indicators.

• Create and implement customer success strategies aimed at improving retention, utilization, and long-term customer value.

• Recruit, nurture, mentor, and lead the sales and customer support team.

• Supervise customer support teams addressing inquiries, resolving issues, providing account support, and managing escalations.

• Define service standards and customer communication protocols; assess support performance and customer satisfaction.

• Cultivate executive-level relationships with key strategic mobile maintenance clients.

• Manage contract negotiations, renewals, and discussions regarding strategic partnerships.

• Collaborate with Marketing, Product Management, Operations, Finance, and Executive Leadership on product strategy, commercialization, planning, and business reviews.

• Create annual business plans, budgets, and revenue projections.

• Represent Ryder at significant customer, industry, and association events.

• Assist with acquisitions, integrations, and business transformation projects.

⛳️ Requirements

• Bachelor's Degree in Business, Marketing, Sales, Logistics, Supply Chain, or Transportation is required.

• At least 10 years of proven successful sales management experience is required.

• Capability to lead large teams and organizations across multiple geographic locations.

• Proficiency in developing and executing long-term growth strategies.

• Demonstrated ability to achieve sustained revenue and profitability growth.

• Skill in establishing and maintaining relationships with executive-level customers.

• Strong financial, operational, and commercial decision-making skills.

• Excellent negotiating, influencing, and relationship-building abilities.

• Outstanding verbal, written, and presentation skills.

• Capability to drive organizational change and business transformation.

• Expertise in Transportation and Food Industry, including General Principles and Logistics of Freight Movement is required.

• Advanced knowledge of competitive analysis, strategizing, and execution is required.

• In-depth understanding of negotiation tools and techniques is required.

• Advanced knowledge of financial elements (balance sheet, cost of capital, depreciation, tax reporting, etc.) is required.

• Familiarity with Ryder Sales Process and Ryder products and services is required.

• Ability to utilize data insights to enhance business performance is preferred.

• Master's Degree in a related field or equivalent experience is preferred.

• Proficiency with proprietary Ryder software and tools (SOM, SAM, Options, LVO, LVL VP97, D&B, RIDE, etc.) is preferred.

🏝️ Benefits

• Options for medical, prescription, dental, vision, life insurance, and disability insurance.

• Paid time off for vacation, illness, bereavement, family, and parental leave.

• Tax-advantaged 401(k) retirement savings plan.

• Potential eligibility for annual bonuses, commissions, and/or long-term incentive plans.