Senior Director, Regional Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise regional teams to ensure adherence to best practices and procedures.

• Provide management support for implementation on key accounts and guarantee successful service delivery.

• Oversee facilities, personnel, hiring, training, scheduling, performance evaluations, career advancement, and remedial actions.

• Uphold operations policies, procedures, and guidelines.

• Examine customer contracts and orders, coordinating their implementation.

• Monitor and assess project costs, submit purchase order requests, coordinate with vendors, and report on project status.

• Develop scopes of work and proposals for customer environmental consulting services.

• Oversee environmental services, monitoring solutions, air, power, fire, and access operations.

• Formulate and execute maintenance activities while reporting on SLA-required tasks.

• Manage facility capacity limits and future capacity forecasts.

• Supervise access management, security concerns, access levels, vendor activities, and equipment exiting facilities.

• Oversee subcontractor agreements and asset-tracking systems.

• Administer operational KPI reporting, daily shift logs, and periodic reports.

• Manage regulatory compliance, business continuity updates, SAS 70 audits, SOX audits, and SOC 2 audits.

• Address customer issues, validate and analyze alerts, conduct postmortems, and communicate during crises.

• Act as the signoff authority for customer transitions from engagements to operations.

• Generate and comply with annual OpEx and CapEx budgets.

• Present capital project budget proposals to the Capital Committee.

• Manage strategic initiatives, establish vision and roadmap, organize teams, and oversee execution.

⛳️ Requirements

• Exceptional verbal and written communication abilities.

• Capacity to work effectively across all organizational levels.

• Ability to direct and manage workgroups.

• Outstanding organizational and time-management skills.

• Capability to function under pressure and juggle multiple priorities simultaneously.

• Strong customer service skills with a commitment to the customer experience.

• Skill in developing and documenting procedures while training personnel.

• Ability to identify, communicate, and resolve potential customer concerns.

• Ownership of business performance and proactive thought leadership.

• Strong work ethic, sound judgment, professionalism, and a commitment to continuous improvement.

• Over 9 years of experience managing critical facilities, preferably in a data center setting.

• More than 12 years of supervisory or personnel management experience.

• Bachelor’s Degree in Computer Science, Business Administration, or a related discipline; equivalent work experience may be accepted in lieu of a degree.

• U.S. Citizenship may be necessary due to government contract requirements and/or for security clearance purposes.

• Travel is required.

• Ability to thrive in a fast-paced work environment.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations for qualified individuals with disabilities in accordance with the ADA and applicable state or local laws.

• Option to opt out of AI screening without impacting candidacy.

• Recognized as a Top Workplace.

• Company culture that prioritizes community, agility, respect, ethics, exceptional service, and growth.