Senior Director, Program Executive – Health Life Science

This is a fully remote position, open to applicants in Illinois, +5 more states.

📋 Description

• Direct the most extensive and intricate Salesforce Professional Services programs to achieve value realization.

• Develop program strategy, management approach, and governance frameworks.

• Align stakeholders on engagement goals, desired outcomes, and success KPIs.

• Incorporate AI and Agentforce to enhance patient outcomes and streamline clinical workflows.

• Lead cross-functional teams in deploying digital workforces for the healthcare and life sciences sectors.

• Represent the customer perspective to promote Salesforce technology adoption, efficiency, cost savings, and innovation.

• Collaborate with Sales, Success, Technology & Product, Support, clients, partners, and internal teams.

• Engage with clients and Salesforce stakeholders at the CxO level regarding expectations, performance, governance, and escalations.

• Supervise the complete service delivery process and contractual obligations.

• Propel transformational changes across IT strategy, policies, processes, personnel, governance, and partnerships.

• Identify, mitigate, and manage risks involving customers and Salesforce.

• Mentor, motivate, and inspire members of the Professional Services team.

• Create internal processes, artifacts, and methodologies for service delivery.

• Establish executive relationships and align program outcomes with KPIs.

• Execute programs using Salesforce governance methodology and oversee senior-level decision-making.

• Cultivate and expand business relationships that support customer transformation and business growth.

• Formulate program management processes for risk, governance, communications, planning, financial management, change orders, and revenue oversight.

• Oversee program execution, dependencies, staffing, milestones, budgets, forecasting, and revenue management.

• Facilitate data-driven discussions with customers regarding budgets, resources, and timelines.

• Coordinate complex operations across enterprise departments, solution integrators, and both internal and external teams.

⛳️ Requirements

• Over 10 years of experience using or implementing core Salesforce products, such as Sales Cloud and Service Cloud, preferably in a consulting capacity.

• At least 5 years of experience managing a team of 40+ individuals across various geographies and workstreams.

• Proven success in leading large, complex programs (over $10MM) with measurable business outcomes.

• Deep understanding of the Salesforce platform for strategic and value-oriented discussions at the management/executive level.

• Familiarity with system development, implementation, and operational readiness concepts, practices, procedures, and deliverables.

• Technical expertise to collaborate with technical teams on operational strategies and technical issues.

• Capability to establish governance foundations and promote accountability.

• Proficient in building trust and fostering senior/executive relationships.

• Strong ability to lead through influence without direct authority.

• Excellent interpersonal and verbal/written communication skills.

• A degree or equivalent relevant experience is required.

• Willingness to travel 20% or more.

• More than 10 years of experience in Program Management delivery.

• 5 to 10 years of experience managing external client projects with increasing responsibility in business consulting and systems development, including financial accountability.

• Experience in program leadership overseeing project teams, budgets, financials, revenue management, and scheduling.

• Skills in negotiation, conflict resolution, and leadership.

• CRM experience is highly preferred.

• PMP and SAFe certifications are advantageous.

• Salesforce certifications are preferred but not mandatory; certifications will be required as part of the role.

🏝️ Benefits

• Time off programs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Mental health support.

• Paid parental leave.

• Life insurance.

• Disability insurance.

• 401(k).

• Employee stock purchasing program.

• Incentive compensation, where applicable.

• Equity options, where applicable.

• AI agents to enhance impact.

• Reasonable accommodation during the application or recruitment process.