Senior Director, Process Redesign Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and oversee future-state business processes for USPAH’s digital transformation initiatives.

• Ensure that transformation efforts utilize simplified, standardized, and scalable methods aligned with business strategies and operational realities.

• Collaborate with vendors to align on best practices and templates for current-state processes, ensuring comprehensive end-to-end capture.

• Lead the design of future-state processes across transformation initiatives from start to finish.

• Work with business leaders and Program Leads to pinpoint process pain points, inefficiencies, and opportunities for simplification and standardization.

• Facilitate cross-functional workshops to define future-state processes, roles, decision points, and handoffs.

• Establish and govern standards for process design, documentation requirements, and approval mechanisms.

• Ensure that process designs are executable, operationally viable, and scalable across the organization.

• Coordinate process design timelines with delivery milestones.

• Collaborate with Organizational Change Management, Training, and Communications teams to foster understanding and adoption of process changes.

• Assist in testing and readiness activities by ensuring process scenarios and edge cases are accurately depicted.

• Identify and manage risks, dependencies, and trade-offs related to processes, escalating issues as necessary.

• Establish ownership and governance for process documentation to ensure sustainability post-deployment.

• Capture lessons learned and continuously refine process design methods across transformation waves.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of 10–12 years of experience in business process design, operating model transformation, or enterprise change initiatives.

• Proven experience leading complex, cross-functional process redesign efforts on an enterprise scale.

• A strong background in collaborating with business leaders across various functions and operational domains.

• Demonstrated experience in facilitating workshops and achieving alignment in matrixed environments.

• Proficiency with process modeling and intelligence tools, such as Celonis, Signavio, and BlueWorks Live.

• A Bachelor's degree is required.

• In-depth understanding of end-to-end business processes and enterprise operating models.

• Strong facilitation, design thinking, and problem-solving abilities.

• Capability to translate strategic objectives into practical, executable process designs.

• Proven ability to influence senior leaders and manage competing priorities.

• Excellent written and verbal communication skills, including process documentation and storytelling.

• Comfort in navigating ambiguity and driving clarity through structured approaches.

• Ability to function in a dynamic, time-sensitive 3–5 year transformation environment.

• Willingness to support extended hours during critical design, testing, and deployment phases.

• Availability for travel as needed to facilitate workshops, design sessions, and readiness activities.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.