Senior Director, Payments SRE

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish the vision and strategic framework for Site Reliability Engineering (SRE) focusing on reliability, observability, automation, and incident management.

• Expand the SRE function across various payment domains.

• Lead teams of SRE managers and senior individual contributors.

• Create innovative solutions to address reliability issues in high-availability, low-latency payment systems.

• Foster a culture centered around reliability, operational excellence, blamelessness, and continuous enhancement.

• Ensure business continuity, disaster recovery, and compliance throughout the payments platform.

• Cultivate relationships with executive stakeholders and represent SRE in high-level forums, reviews, and strategic planning sessions.

• Represent WEX at industry forums and conferences.

• Guide hiring strategies, headcount planning, and long-term team capability development.

• Mentor engineers and engineering leaders, integrating SRE principles throughout the development lifecycle.

• Design resilient systems and enhance observability, incident management, automation, performance optimization, and capacity planning capabilities.

⛳️ Requirements

• 15 years of experience in software engineering.

• 7 years of engineering management experience overseeing managers and individual contributors.

• Extensive experience in cloud-native architecture and large-scale distributed systems.

• Profound expertise in system design, automation, and performance optimization.

• In-depth knowledge of Kubernetes, service meshes, and distributed tracing.

• Practical experience with Docker and Kubernetes.

• Familiarity with Grafana, ELK stack, Splunk, or comparable monitoring and logging platforms.

• Strong understanding of MySQL, PostgreSQL, NoSQL, networking, and storage architectures.

• Experience with high-availability, low-latency systems that demand transactional integrity and consistency.

• Exceptional incident command and crisis management abilities.

• Extensive experience with regulatory and compliance frameworks.

• Demonstrated leadership track record in reliability improvement.

• Experience managing distributed teams while promoting psychological safety.

• Preferred: Knowledge of PCI-DSS compliance and secure handling of payment data.

• Preferred: Experience with payment-flow monitoring, payment-gateway integrations, failure recovery, and maintaining idempotency in financial transactions.

• Preferred: Familiarity with end-of-day reconciliation and cutoff schedules.

• Preferred: Knowledge of AI/ML applications for anomaly detection and predictive analytics in observability.

• Preferred: Financial acumen regarding cost optimization and cloud expenditure strategies.

• Preferred: Experience building and leading SRE organizations across various domains or product lines.

• Preferred: Proficiency in standardized SLOs, fostering a blameless culture, and managing incident communications.

• Preferred: Publications or presentations at conferences related to SRE.

🏝️ Benefits

• Health, dental, and vision insurance.

• Retirement savings plan.

• Paid time off.

• Health savings account.

• Flexible spending accounts.

• Life insurance.

• Disability insurance.

• Tuition reimbursement.

• Eligibility for quarterly or annual bonuses for non-sales positions.