Senior Director, Payments

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and implement EverCommerce's payments strategy throughout its software portfolio.

• Identify and prioritize opportunities across the payments customer lifecycle, which includes merchant acquisition, onboarding, activation, retention, wallet share, pricing, and monetization.

• Convert market, customer, competitive, and financial insights into priorities and actionable plans.

• Own outcomes such as payments adoption, processing volume, revenue, retention, customer experience, and profitability.

• Create business cases and recommendations for products, capabilities, partnerships, and investments.

• Define the needs of customers, merchants, partners, and developers, translating them into payments capabilities.

• Collaborate with Product and Engineering on roadmaps and investment priorities.

• Promote the adoption of card and ACH acceptance, recurring payments, invoicing, surcharging, mobile and in-person payments, onboarding, APIs, and emerging payment experiences.

• Drive the embedded finance strategy and growth, which includes instant payouts, merchant lending, consumer financing, and issuing.

• Shape the broader payments platform of PaySimple and EverCommerce.

• Establish commercialization, adoption, and measurement plans for new capabilities.

• Collaborate with Sales, Marketing, Customer Experience, and Operations to enhance payments adoption and utilization.

• Develop a comprehensive understanding of merchants, SaaS partners, developers, and end customers.

• Create feedback loops for customers and stakeholders.

• Monitor the competitive landscape and emerging trends in embedded payments, merchant acquiring, vertical SaaS, payment facilitation, and fintech.

• Utilize quantitative and qualitative data to identify opportunities and guide investment decisions.

• Lead intricate cross-functional initiatives that span Product, Engineering, Operations, Risk, Sales, Marketing, Customer Experience, Finance, and Data.

• Set objectives, ownership, milestones, dependencies, success measures, metrics, and operating rhythms.

• Identify execution risks and eliminate delivery barriers.

• Lead, mentor, and develop talent in payments and product areas.

• Attract high-performing team members and cultivate cross-functional partnerships.

⛳️ Requirements

• Over 10 years of experience in payments, fintech, SaaS, product management, or related fields, with substantial experience in integrated or embedded payments.

• Extensive knowledge of the payments ecosystem, including merchant acquiring, processors, gateways, payment facilitators, card networks, ACH, and payments risk.

• Proven experience in building, launching, commercializing, or scaling payments products and capabilities.

• Strong understanding of SaaS and API-based products and the role payments play within vertical software platforms.

• Established ability to translate strategy into execution and measurable business outcomes.

• Experience in driving revenue growth, adoption, retention, processing volume, or other commercial payments metrics.

• Strong financial and analytical skills, including experience in developing business cases and comprehending the economic drivers of a payments business.

• Experience in leading complex, cross-functional initiatives within matrixed organizations.

• Excellent executive communication skills with the ability to clearly convey complex payments concepts to technical, commercial, and executive audiences.

• Demonstrated capability to influence stakeholders and drive decisions without solely relying on organizational authority.

• Strong skills in talent assessment, coaching, and team development.

• High intellectual curiosity and a willingness to deeply explore customer problems, data, economics, technology, and operational processes.

• Bachelor’s degree or equivalent professional experience.

• Experience with payment facilitation, embedded payments, or payments-as-a-service models.

• Experience serving SMB customers and/or vertical SaaS businesses.

• Experience in merchant onboarding, underwriting, risk, fraud, and payments operations.

• Experience working with payment processors, acquiring banks, card networks, and other financial services partners.

• Experience managing or influencing P&L performance.

• Familiarity with modern product, analytics, and delivery tools.

• Candidates must be eligible to work without sponsorship.

• Ability to understand and drive eCommerce and card-present acceptance in EMEA, ANZ, and LATAM markets.

🏝️ Benefits

• Flexibility to work in-office, remotely, or in a hybrid model within your country of employment.

• Comprehensive health and wellness benefits.

• Ongoing investment in professional development.

• 401(k) plan with company match.

• Flexible and generous paid time off.

• Employee Stock Purchase Program.

• Performance-based bonus.