Senior Director, Client Engagement

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and sustain executive-level relationships with essential client stakeholders.

• Act as a trusted advisor, offering strategic insights and innovative solutions that align with client business goals.

• Formulate and implement account growth strategies to enhance existing engagements and uncover new revenue prospects.

• Enhance client satisfaction, retention, and long-term partnership development through proactive account oversight.

• Collaborate with delivery teams to guarantee the successful implementation of projects, programs, and managed services.

• Work alongside sales, consulting, delivery, and recruiting teams to align resources and capabilities with client requirements.

• Direct executive business reviews and convey performance metrics, project updates, risks, and strategic recommendations to client leadership.

• Oversee contract negotiations, renewals, statements of work, and commercial discussions.

• Assess engagement health and proactively pinpoint and address risks affecting client success.

• Assist in proposal development, client presentations, and business development efforts.

• Discover opportunities to broaden service offerings and enhance client relationships.

• Mentor and develop Client Engagement Managers and other client-facing professionals.

• Participate in organizational planning, forecasting, and strategic growth initiatives.

• Stay informed about industry trends, emerging technologies, and market changes to better serve clients.

⛳️ Requirements

• Bachelor’s degree in business administration, Management, Information Technology, or a related field.

• Over 12 years of experience in client engagement, consulting, account management, professional services, or business development.

• More than 7 years of leadership experience overseeing strategic client relationships and customer-facing teams.

• Proven success in managing and expanding multimillion-dollar client accounts.

• Established track record of achieving revenue growth, client retention, and profitability targets.

• Strong executive presence with the capability to influence senior leaders and C-level stakeholders.

• Exceptional communication, presentation, negotiation, and relationship management abilities.

• Solid financial and operational management experience, encompassing forecasting, budgeting, and revenue planning.

• Experience in leading complex consulting, transformation, or professional services engagements.

• Willingness to travel as necessary to support client engagements and business development initiatives.

• Background in consulting, technology services, professional services, or business transformation environments.

• Knowledge of enterprise business applications and digital transformation projects.

• MBA or advanced degree in Business, Management, or a related discipline.

• Experience managing enterprise-level strategic accounts.

• Proven ability to lead cross-functional teams in a matrixed organization.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.

• Paid time off and holidays to promote work-life balance.