Senior Director of Managed Services, Network and Security

This is a fully remote position, open to applicants in United States.

📋 Description

• Build, lead, and expand high-performance teams consisting of network and security engineers, architects, and technical leaders.

• Create structured training, certification, and career advancement programs.

• Guide global hiring, onboarding, and workforce planning initiatives.

• Drive organizational change and transformations for teams that are underperforming.

• Establish robust coaching, mentorship, and leadership development structures.

• Manage globally distributed teams that support 24x7 managed services and MSSP operations (NOC/SOC alignment).

• Scale service delivery across multi-client, multi-region environments.

• Take ownership of SLAs, KPIs, and customer satisfaction metrics.

• Promote automation, standardization, and the maturity of service delivery.

• Oversee enterprise network infrastructure, which includes:

• Physical components such as routers, switches, and cabling.

• Virtual networking layers spanning data center and cloud environments.

• Lead the modernization of cloud networking, which involves:

• Virtual networks, VPCs, hybrid connectivity, and secure segmentation.

• Align services with compliance frameworks including NIST, SOC 2, and HIPAA.

• Act as an executive leader during client engagements and escalations.

• Collaborate with sales and solutions teams to enhance MSSP and networking offerings.

⛳️ Requirements

• Proven experience as a senior leader managing large networking and security teams.

• Successful track record in building, scaling, and transforming high-performance teams.

• Experience in leading global delivery operations within MSP/MSSP environments.

• Expertise in core networking fundamentals and advanced security domains.

• Extensive experience in:

• Networking infrastructure, protocols, and architecture.

• SASE, SSE, and ZTNA.

• Identity-first security (IAM, Okta, Azure AD, PAM).

• XDR, MDR, and security operations.

• Cloud security (CNAPP, CSPM, CWPP).

• Compliance frameworks (NIST, SOC2, HIPAA).

• OT, IoT, and edge security.

• DDoS and network protection strategies.

• Strong comprehension of Zero Trust architecture and modern security frameworks.

• Experience in building or scaling managed services portfolios and delivery frameworks.

• Familiarity with automation and monitoring tools (e.g., LogicMonitor, ServiceNow, scripting frameworks).

• Strong financial knowledge related to infrastructure cost models and consumption-based services.

• Previous experience in building or revitalizing high-performance managed services teams.

• Experience implementing and scaling ITIL and LEAN process frameworks.

• Strong financial and operational acumen.

• Solid understanding of ITSM frameworks, operational processes, and managed service delivery models.

• Experience in performance tuning, capacity planning, and large-scale infrastructure optimization.

• Excellent communication skills with executives, capable of simplifying complex technical concepts.

🏝️ Benefits

• Company-subsidized medical benefits.

• Dental and vision coverage provided.

• Unlimited paid time off (PTO).

• Flexible work arrangements available.

• Retirement savings plans offered.

• Paid long-term disability insurance.

• Basic life insurance provided.