Senior Director – Implementation & Solution Design

This is a fully remote position, open to applicants in Asia.

📋 Description

• Oversee the comprehensive translation of growth opportunities into outcome-driven talent acquisition solutions across the APAC region.

• Lead discussions with potential and current clients to clarify goals, RPO outcomes, scope, and criteria for success.

• Design and document cohesive recruitment solutions that encompass people, processes, technology, experiences, governance, and commercial frameworks.

• Act as the principal solution architect for strategic accounts and intricate opportunities.

• Collaborate with Business Development, Client Delivery, Implementation, and Finance on solution scope, deployability, profitability, pricing, and client value.

• Develop resource and cost models while creating ROI and business case analyses.

• Prepare and lead proposals, solution workshops, and executive presentations.

• Provide executive oversight for large-scale and complex implementations in APAC, managing the transition from sales to implementation and ensuring stabilization and handover to operations.

• Establish project disciplines, coordinate functional leaders and workstream owners, oversee delivery, and manage risks and dependencies.

• Maintain client expectations and relationships throughout the implementation and stabilization phases.

• Direct process and change management strategies for complex implementations.

• Facilitate workshops that explore current and future states concerning leadership, recruiter, hiring manager, and candidate experiences.

• Design scalable future-state processes that integrate best practices, technology, automation, and self-service options.

• Convert business requirements into functional specifications and collaborate with technology specialists on workflows, configurations, integrations, and reporting.

• Develop transformation roadmaps and implement change plans that involve stakeholder engagement, communication, training, and readiness initiatives.

• Generate process maps, standard operating procedures, templates, FAQs, and other relevant implementation documentation.

• Lead, mentor, and develop APAC solution design and implementation resources.

• Construct high-performing cross-functional teams and manage workforce planning, role assignments, coaching, performance evaluations, succession planning, and professional development.

• Represent the APAC region in global solution design and implementation governance.

• Drive strategic initiatives and continuous improvement programs.

• Assist current client operations through solution reviews, redesigns, and specialized initiatives.

⛳️ Requirements

• A bachelor’s degree or equivalent professional experience is required.

• At least 10 years of progressive experience in RPO, talent acquisition, HR consulting, solution architecture, implementation, client delivery, transformation, or related areas.

• Extensive leadership experience in complex regional or global settings.

• Proven success in designing and commercially shaping intricate recruitment or professional services solutions, ideally within a recognized RPO provider.

• Strong history of leading large-scale or complex implementations and managing senior internal and external stakeholders during mobilization and change.

• Experience in recruitment operations leadership, process design, operating model development, continuous improvement, and technology-enabled transformation.

• Proficiency in pricing, financial modeling, resource modeling, and ROI analysis for complex service solutions.

• Demonstrated capability to create and lead workshops, proposals, and presentations aimed at C-suite and senior executive audiences.

• Experience in people leadership, including coaching, performance management, and the development of specialized teams.

• Advanced skills in Microsoft Office.

• Familiarity with project management tools like Smartsheet and process mapping tools such as Visio, Lucid, or equivalents.

• Fluent in written and spoken English.

• A master’s degree is preferred.

• A formal project management qualification is preferred.

• Lean, Six Sigma, or similar process improvement certification is preferred.

• Change management certification is advantageous.

• Additional language skills relevant to the APAC region are advantageous.

🏝️ Benefits

• Full-time position (40 hours per week).

• Remote work options available.

• Professional development plans provided.

• Commitment to equal opportunity employment.

• Accommodation offered throughout the application and interview process.