Senior Director, Implementation

This is a fully remote position, open to applicants in United States.

📋 Description

• Shape and steer enterprise priorities, transforming them into integrated portfolio plans, delivery commitments, resource assignments, milestones, dependencies, and quantifiable outcomes.

• Assume responsibility for execution performance within the assigned portfolio, encompassing scope, schedule, quality, budget compliance, regulatory readiness, operational readiness, adoption, stabilization, and transition to operations.

• Directly oversee the Implementation Manager, Technology & Vendor Integrations, and the Sr. Regulatory Implementation Manager, along with designated implementation professionals.

• Set goals, priorities, decision rights, workloads, performance metrics, development plans, succession plans, and continuity coverage; mentor, assess, acknowledge, and hold team members accountable.

• Integrate regulatory, technology, vendor, operational, and cross-functional activities into cohesive plans.

• Establish, enhance, and supervise implementation governance standards, methodologies, intake processes, portfolio reviews, stage gates, change control, risk and issue management, readiness assessments, launch preparation, stabilization, and transition-to-operations criteria.

• Compile readiness assessments, validate evidence, and deliver documented go-live recommendations.

• Supervise regulatory implementation, compliance gaps, audit findings, corrective actions, delegated-entity responsibilities, and regulatory risks.

• Manage technology and vendor implementation, which includes vendor onboarding, integration planning, requirements coordination, testing, defect resolution, deployment, stabilization, and transition to operational ownership.

• Ensure business owners formulate and implement operational readiness and change-management strategies.

• Provide the Vice President and senior stakeholders with precise, timely, decision-ready portfolio reporting.

• Escalate significant risks along with impact analyses, corrective options, and suggested actions.

• Develop team capacity and staffing strategies, allocate approved resources, and manage work within sanctioned budget and resource guidelines.

• Establish and refine implementation tools, methodologies, procedures, controls, competencies, and quality standards.

• Foster relationships across business functions, executive sponsors, vendors, and delegated entities.

⛳️ Requirements

• 8–10 years of progressively responsible experience in implementation, program management, healthcare operations, regulatory implementation, technology delivery, vendor integration, or a similar field.

• 4–5 years of leadership experience, including direct oversight of managers, senior professionals, or complex matrixed teams.

• Proven experience in translating executive strategy and governance requirements into coordinated, measurable portfolio execution.

• Demonstrated success in managing a complex cross-functional portfolio with dependencies spanning regulatory, technology, vendor, operational, budget, and organizational change.

• Experience in providing executive-level portfolio reporting, readiness recommendations, risk assessments, and recovery strategies.

• Background in managing resources, capacity, approved budgets, vendor relationships, and performance accountability within a regulated environment.

• Experience in healthcare, managed care, health plans, or healthcare technology.

• Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, Project Management, Operations, or a related field, or equivalent relevant experience in alignment with company policy.

• Advanced proficiency in portfolio, program, and project management methodologies, including Agile, Waterfall, or hybrid approaches.

• Familiarity with operational readiness, change adoption, governance, risk and issue management, testing, stabilization, and transition-to-operations practices.

• Knowledge of healthcare compliance.

• Experience leading managers and senior professionals; portfolio execution; exercising judgment and escalation; regulatory and operational readiness; executive communication; cross-functional influence; financial and resource stewardship; data and reporting discipline; change leadership; and problem-solving skills.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance packages.

• Retirement savings plans with employer matching contributions.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.